Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs Smartsupp
What both publish
| Fact | Chatwoot | Smartsupp |
|---|---|---|
| Chat channels | omnichannel | omnichannel |
| Founded | 2016 | 2013 |
| Free plan | Yes | Yes |
| Included agent seats | 2 | 1 |
| Listed integrations | 15 | The site lists integrations including Shopify, WordPress, Prestashop, Wix, and Magento. |
| Live agent chat | Yes | Yes |
| Paid from | 19 | 17 |
| Visitor tracking | Yes | The platform provides visitor histories, journeys, browsing history, and real-time visitor monitoring. |
| Website chatbot | Yes | Yes |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Smartsupp plans
- FreeFree
- Solo$17 a month
- Plus$25 a month
- Expert$83 a month
- Ultimate$280 a month
- Mira AI Agent$16 a month
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick Smartsupp if…
Smartsupp suits website operators who need live chat and messaging channels alongside visitor tracking. Its free plan is sized for one operator and up to 25 monthly conversations.