LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel chat.
What LiveChat is
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel chat. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Other AI tools can suggest replies, summarize chats, refine wording, and suggest tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. There is no free plan, but a 14-day trial is offered. All plans include 24/7/365 support, according to the pricing page. The product is described as designed for B2B SaaS companies and ecommerce stores.
Good
- Shows browsing activity and order context in conversations.
- AI Agent can hand complex requests to teammates with context.
- Inbox combines chats, tickets, and AI handoffs.
- Lists 200 integrations, including major ecommerce and messaging services.
- All plans include 24/7/365 support.
Watch out
- No free plan is offered.
- Starter includes one user.
- The 14-day trial is time-limited.
Who it suits
LiveChat is aimed at B2B SaaS companies and ecommerce stores that need website chat for support, lead qualification, or sales. Teams that want AI-assisted answers and a shared inbox may also find its listed tools relevant.
Verdict
LiveChat combines visitor context, agent messaging, and AI features for businesses handling website conversations. There is no free plan, so teams should compare the listed paid tiers and their visitor, user, and AI-resolution allowances before choosing.
Plans and prices
From LiveChat's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Essential | $19 a month | 50 Live visitors tracked · 3 Proactive campaigns · 10,000 API calls · 1 AI Agent · 10 AI resolutions/month · Billed annually |
| Starter | $19 a month | up-and-coming companies and startups · per agent/month, billed annually |
| Team | $49 a month | small and medium businesses · team features · per agent/month, billed annually |
| Business | $79 a month | enterprise-class businesses · advanced reporting · expanded management · per agent/month, billed annually |
| Growth | $79 a month | 400 Live visitors tracked · 30 Proactive campaigns · 20,000 API calls · 10 AI Agents · 200 AI resolutions/month · Billed annually |
| Enterprise | Priced on request | large enterprises · dedicated Key Account Manager · custom pricing |
The facts
Each one read from LiveChat's own pages, with the date it was checked.
What it does
- Agent tools
- AI tools can suggest replies, summarize chats, refine wording, and suggest conversation tags.checked 11 Oct 2026
- AI Agent
- AI Agent answers common questions using a knowledge base and rules, and can hand complex requests to a teammate with context attached.checked 11 Oct 2026
- AI toolkit
- The product provides AI-assisted drafting, conversation summaries, writing cleanup, recurring-question detection and suggested tags.checked 15 Oct 2026
- API
- The platform exposes Agent Chat and Customer Chat APIs over stateless Web API and stateful WebSocket real-time transports.checked 15 Oct 2026
- API allowances
- The current API page states 10,000 calls monthly on Essential, 20,000 on Growth and $29.50 for an extra 100,000 calls.checked 15 Oct 2026
- Audience
- The maker describes LiveChat as designed for B2B SaaS companies and ecommerce stores.checked 11 Oct 2026
- Chat channels
- omnichannelchecked 20 Sep 2026
- Chat widget
- Visitors start conversations in an embeddable website widget while agents answer in the Agent App with customer context.checked 15 Oct 2026
- Compliance
- The maker lists SOC 2 Type 2, GDPR, CCPA, PCI DSS SAQ A, and Data Privacy Framework among its security and compliance credentials.checked 11 Oct 2026
- Customer context
- The product can show visitor browsing activity and live cart contents, recent orders, and payment status in conversations.checked 11 Oct 2026
- Inbox
- The Inbox brings chats, tickets, and AI Agent handoffs together and supports assigned, queued, unassigned, supervised, and archived views.checked 11 Oct 2026
- Included agent seats
- 1checked 20 Sep 2026
- Independent review pricing
- TechRadar reports historical pricing of $20 Starter, $41 Team and $59 Business per agent monthly when paid annually, with a 14-day Team trial.checked 15 Oct 2026
- Installation
- Manual installation uses JavaScript copied from the account and pasted before the website closing body tag; WordPress and Shopify plugins are also offered.checked 15 Oct 2026
- Integrations
- The marketplace advertises more than 200 communication, ecommerce and CRM integrations.checked 15 Oct 2026
- Limit: notifications
- GetApp lists unreliable notifications, limited mobile functionality and connection or lag issues among recurring cons.checked 15 Oct 2026
- Limit: pricing
- TrustRadius reviewers report that pricing changed substantially and that advanced reporting is restricted to an expensive Enterprise tier.checked 15 Oct 2026
- Listed integrations
- 200checked 20 Sep 2026
- Live agent chat
- Yeschecked 20 Sep 2026
Where it runs
- Applications
- LiveChat provides browser access plus native Windows and Mac apps and mobile apps for iPhone/iPad and Android.checked 15 Oct 2026
- Limit: mobile app
- An Apple reviewer reports an unattractive mobile interface and missed push notifications that left chats unanswered.checked 15 Oct 2026
The company
- Company facts
- LinkedIn lists Text as a public company founded in 2002 with 201–500 employees and headquarters in Boston, Massachusetts.checked 15 Oct 2026
Money
- Free plan
- Nochecked 20 Sep 2026
- Limit: billing complaints
- Trustpilot complaints allege charges after cancellation, refusal of refunds and difficult account or billing resolution.checked 15 Oct 2026
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