Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs LiveChat
What both publish
| Fact | Chatwoot | LiveChat |
|---|---|---|
| Audience | Chatwoot is designed for teams handling customer support, sales, or engagement and for founders and operators moving conversations into one place. | The maker describes LiveChat as designed for B2B SaaS companies and ecommerce stores. |
| Chat channels | omnichannel | omnichannel |
| Free plan | Yes | No |
| Included agent seats | 2 | 1 |
| Listed integrations | 15 | 200 |
| Live agent chat | Yes | Yes |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | LiveChat provides website live chat for customer support, lead qualification, and sales. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
LiveChat plans
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick LiveChat if…
LiveChat is aimed at B2B SaaS companies and ecommerce stores that need website chat for support, lead qualification, or sales. Teams that want AI-assisted answers and a shared inbox may also find its listed tools relevant.