Freshchat
8.8#2 in live chat softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitFreshchat vs LiveChat
What both publish
| Fact | Freshchat | LiveChat |
|---|---|---|
| Chat channels | omnichannel | omnichannel |
| Free plan | Yes | No |
| Included agent seats | 10 | 1 |
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | The marketplace advertises more than 200 communication, ecommerce and CRM integrations. |
| Listed integrations | 1000 | 200 |
| Live agent chat | Yes | Yes |
Freshchat plans
- FreeFree
- Growth$19 a month
- Pro$49 a month
- Enterprise$79 a month
LiveChat plans
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
Pick Freshchat if…
Freshchat suits teams that handle customer conversations across websites, apps, and messaging channels. Its free plan accommodates up to 10 agents, while paid tiers add features such as multilingual conversations and intelligent routing.
Pick LiveChat if…
LiveChat is aimed at B2B SaaS companies and ecommerce stores that need website chat for support, lead qualification, or sales. Teams that want AI-assisted answers and a shared inbox may also find its listed tools relevant.