Acquire
Acquire is a customer service platform for handling support through digital channels and configurable workflows.
What Acquire is
Acquire is a customer service platform for handling support through digital channels and configurable workflows. Live chat lets agents view customer details and conversation history, manage multiple chats, and route inquiries with business rules. Teams can support conversations through chat, SMS, email, voice, and video. Website chatbots and live agent chat cover automated and human assistance, while visitor tracking and omnichannel chat are listed capabilities. Sequence and conversational chatbots can collect customer information and automate support. Cobrowsing and screen sharing let agents guide customers through a browser. Acquire lists CRM, social, chatbot, ecommerce, support, and automation integrations; its Salesforce connection syncs customer details and conversations. Shopify order management is supported, but credit card details cannot be processed in Acquire. Self service and Integrated solution plans list different channel and workflow features, while a Coming soon plan adds further capabilities. Pricing is on request, with no free plan and a free trial available.
Good
- Live agent chat with conversation history
- Chat, SMS, email, voice, and video
- Custom routing business rules
- Cobrowsing and screen sharing
- Web, desktop, mobile, and API access
Watch out
- Pricing is on request
- No free plan
- Shopify cannot process credit cards
- Some listed features are coming soon
Who it suits
Acquire suits support teams handling customer conversations across chat, SMS, email, voice, and video. It is also relevant to teams needing chatbots, routing rules, cobrowsing, or listed integrations.
Verdict
Acquire combines agent chat, automated bots, omnichannel conversations, routing, and browser guidance. Buyers should confirm plan availability and pricing, and note the Shopify payment limitation.
Plans and prices
From Acquire's own pricing page, checked 20 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Coming soon | — | More channels · Bot · Cross-channel conversations · Video recording · Live reporting · Task management |
| Integrated solution | Priced on request | Chat widget · SMS call deflection · SMS and email channels · workflows · one-way and two-way video · reporting · customer data import/export |
| Self service | Priced on request | Chat widget · SLA and alerts · workflows · prioritization and queues · one-way and two-way video · reporting |
The facts
Each one read from Acquire's own pages, with the date it was checked.
What it does
- Channels
- The platform supports customer conversations through chat, SMS, email, voice, and video.checked 11 Oct 2026
- Chatbots
- Acquire says teams can build sequence and conversational chatbots to automate support and collect customer information.checked 11 Oct 2026
- Chat channels
- omnichannelchecked 20 Sep 2026
- Cobrowse
- Acquire describes cobrowsing and screen sharing features that let agents guide customers through their browsers.checked 11 Oct 2026
- Integrations
- Acquire's help center describes integrations across CRM, social, chatbot, ecommerce, support, and automation categories.checked 11 Oct 2026
- Live agent chat
- Yeschecked 20 Sep 2026
- Live chat
- Agents can view customer information and conversation history, handle multiple chats, and route inquiries using customizable business rules.checked 11 Oct 2026
- Pricing detail
- The pricing page presents self-service and integrated solutions with a “Contact us” call to action and no displayed prices.checked 11 Oct 2026
- Product
- Acquire describes itself as a customer service platform for improving support with workflows and digital channels.checked 11 Oct 2026
- Salesforce
- The Salesforce integration can sync customer details and conversations and map Acquire data to Salesforce records.checked 11 Oct 2026
- Security
- Acquire's security page says it follows SOC 2 Trust Service Principles and references HIPAA, GDPR, and PCI-DSS requirements.checked 11 Oct 2026
- Shopify limitation
- Acquire's Shopify integration supports order management, but credit card details cannot be processed in Acquire.checked 11 Oct 2026
- Support
- Acquire's installation guide directs users to live chat or [email protected] for help.checked 11 Oct 2026
- Visitor tracking
- Yeschecked 20 Sep 2026
- Website chatbot
- Yeschecked 20 Sep 2026
The company
- Founded
- 2016checked 28 Sep 2026
- Headquarters
- San Francisco, California, United Stateschecked 28 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
Where it runs
- Platforms
- Acquire documents web installation, iOS and Android apps, and desktop applications for Mac and Windows.checked 11 Oct 2026
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