Acquire
7.3#41 in live chat softwareAndroidiOSWebAPI
VisitAcquire vs Freshchat
What both publish
| Fact | Acquire | Freshchat |
|---|---|---|
| Channels | The platform supports customer conversations through chat, SMS, email, voice, and video. | Freshchat supports website and mobile-app chat, email, Facebook and Instagram messaging, SMS, WhatsApp, LINE, and Google Business Messages. |
| Chat channels | omnichannel | omnichannel |
| Founded | 2016 | 2010 |
| Free plan | No | Yes |
| Headquarters | San Francisco, California, United States | San Mateo, California, United States |
| Integrations | Acquire's help center describes integrations across CRM, social, chatbot, ecommerce, support, and automation categories. | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. |
| Live agent chat | Yes | Yes |
| Security | Acquire's security page says it follows SOC 2 Trust Service Principles and references HIPAA, GDPR, and PCI-DSS requirements. | Standalone Freshchat data stores are encrypted in transit and at rest, with controls audited under SOC 2, ISO 27001, ISO 27701, and Cyber Essentials Plus certifications. |
| Support | Acquire's installation guide directs users to live chat or [email protected] for help. | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. |
Acquire plans
- Coming soon—
- Integrated solutionPriced on request
- Self servicePriced on request
Freshchat plans
- FreeFree
- Growth$19 a month
- Pro$49 a month
- Enterprise$79 a month
Pick Acquire if…
Acquire suits support teams handling customer conversations across chat, SMS, email, voice, and video. It is also relevant to teams needing chatbots, routing rules, cobrowsing, or listed integrations.
Pick Freshchat if…
Freshchat suits teams that handle customer conversations across websites, apps, and messaging channels. Its free plan accommodates up to 10 agents, while paid tiers add features such as multilingual conversations and intelligent routing.