Acquire
7.3#41 in live chat softwareAndroidiOSWebAPI
VisitAcquire vs Chatwoot
What both publish
| Fact | Acquire | Chatwoot |
|---|---|---|
| Chat channels | omnichannel | omnichannel |
| Founded | 2016 | 2016 |
| Free plan | No | Yes |
| Live agent chat | Yes | Yes |
| Product | Acquire describes itself as a customer service platform for improving support with workflows and digital channels. | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. |
| Security | Acquire's security page says it follows SOC 2 Trust Service Principles and references HIPAA, GDPR, and PCI-DSS requirements. | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. |
| Support | Acquire's installation guide directs users to live chat or [email protected] for help. | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. |
| Visitor tracking | Yes | Yes |
| Website chatbot | Yes | Yes |
Acquire plans
- Coming soon—
- Integrated solutionPriced on request
- Self servicePriced on request
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Pick Acquire if…
Acquire suits support teams handling customer conversations across chat, SMS, email, voice, and video. It is also relevant to teams needing chatbots, routing rules, cobrowsing, or listed integrations.
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.