Re:amaze
Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses.
What Re:amaze is
Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses. It brings email, live chat, social media, mobile SMS, VoIP, video calls, and push notification conversations into one helpdesk. AI features include suggested replies, conversation summaries, sentiment analysis, FAQ suggestions, and a beta AI Agent. Teams can automate common tasks with workflow macros, custom triggers, and chatbots. A live dashboard can show customer browsing activity, shopping data, and geolocation; teams can add profile data through third-party apps or an SDK. Its FAQ can be branded as a help site on a chosen domain, embedded on a website, or displayed in chat. Listed integrations include Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. Re:amaze offers iOS and Android apps with push notifications for direct customer messaging. The 14-day free trial does not require a credit card and includes Plus plan features. Paid plans include Basic at $29 a month, Pro at $49 a month, and Plus at $69 a month.
Good
- Combines email, chat, social, SMS, and more
- Includes AI reply and conversation tools
- Offers a 14-day trial without a credit card
- Mobile apps are available for iOS and Android
Watch out
- No free plan is listed
- AI Agent is in beta
- The trial lasts 14 days
Who it suits
Re:amaze suits ecommerce stores, SaaS businesses, and other online businesses that want to handle multiple support channels in one helpdesk. Its mobile apps may suit teams that need push notifications for customer messages.
Verdict
Re:amaze brings support conversations, automation, customer context, and a knowledge base into one platform. Consider the paid monthly plans and beta status of the AI Agent when assessing fit.
Plans and prices
From Re:amaze's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Basic | $29 a month | Per team member · Unlimited email inboxes and social media channels · 1 brand · 5 AI Agent resolutions per user per month; $0.85 per additional resolution · Monthly; $26.10 per team member per month billed annually |
| Pro | $49 a month | Per team member · Unlimited email inboxes and social media channels and brands · 10 AI Agent resolutions per user per month; $0.85 per additional resolution · Monthly; $44.10 per team member per month billed annually |
| Starter | $59 a month | Unlimited team members · Basic plan features · Limited to 500 responded conversations per month · Flat rate per month |
| Plus | $69 a month | Per team member · Unlimited email inboxes, social media channels, and brands · 20 AI Agent resolutions per user per month; $0.85 per additional resolution · Monthly; $62.10 per team member per month billed annually |
The facts
Each one read from Re:amaze's own pages, with the date it was checked.
What it does
- AI features
- AI features include suggested replies, conversation summaries, sentiment analysis, FAQ suggestions, and a beta AI Agent.checked 7 Oct 2026
- API
- Re:amaze provides a REST-like JSON API with account-level access, individual user tokens, and SSL/HTTPS-only access.checked 7 Oct 2026
- Audience
- The pricing page describes Re:amaze as serving ecommerce stores and SaaS businesses, while the about page says its mission focuses on small businesses.checked 7 Oct 2026
- Automation
- Teams can automate common tasks with workflow macros, custom triggers, and chatbots.checked 7 Oct 2026
- Chat channels
- omnichannelchecked 20 Sep 2026
- Customer context
- The live dashboard can show customer browsing activity, shopping data, and geolocation, and teams can add custom profile data through third-party apps or an SDK.checked 7 Oct 2026
- Integrations
- The site lists integrations including Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral.checked 7 Oct 2026
- Knowledge base
- The FAQ can be branded and displayed as a help site on a chosen domain, embedded on a website, or shown within chat.checked 7 Oct 2026
- Live agent chat
- Yeschecked 20 Sep 2026
- Payment data limit
- The data processing addendum prohibits using Re:amaze to process or store data subject to PCI-DSS requirements.checked 7 Oct 2026
- Product
- Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses.checked 7 Oct 2026
- Security
- Its data processing addendum says it maintains an information security program and uses risk-based measures that include encryption and pseudonymization.checked 7 Oct 2026
- Support channels
- The platform brings email, live chat, social media, mobile SMS, VoIP, video calls, and push notification conversations into one helpdesk.checked 7 Oct 2026
- Visitor tracking
- Yeschecked 20 Sep 2026
- Website chatbot
- Yeschecked 20 Sep 2026
Money
- Billing
- The pricing page says there are no contracts, and the FAQ says subscriptions are month-to-month and can be cancelled at any time.checked 7 Oct 2026
- Free plan
- Nochecked 20 Sep 2026
- Trial
- The company offers a 14-day free trial without a credit card and says trial accounts include Plus plan features.checked 7 Oct 2026
The company
- Company history
- A Re:amaze blog post says the software company was founded in 2012 in San Jose, California.checked 7 Oct 2026
- Founded
- 2012checked 28 Sep 2026
- Headquarters
- San Jose, California, United Stateschecked 28 Sep 2026
Where it runs
- Mobile apps
- Re:amaze offers mobile apps for iOS and Android with push notifications for direct customer messaging.checked 7 Oct 2026
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