Freshchat
8.8#2 in live chat softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitFreshchat vs Re:amaze
What both publish
| Fact | Freshchat | Re:amaze |
|---|---|---|
| Chat channels | omnichannel | omnichannel |
| Founded | 2010 | 2012 |
| Free plan | Yes | No |
| Headquarters | San Mateo, California, United States | San Jose, California, United States |
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | The site lists integrations including Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. |
| Live agent chat | Yes | Yes |
| Mobile apps | Freshchat has iOS and Android apps that let agents respond, assign conversations, add private notes, resolve chats, and receive push notifications. | Re:amaze offers mobile apps for iOS and Android with push notifications for direct customer messaging. |
| Security | Standalone Freshchat data stores are encrypted in transit and at rest, with controls audited under SOC 2, ISO 27001, ISO 27701, and Cyber Essentials Plus certifications. | Its data processing addendum says it maintains an information security program and uses risk-based measures that include encryption and pseudonymization. |
| Trial | The 14-day free trial provides instant access to the Enterprise plan and does not require a credit card. | The company offers a 14-day free trial without a credit card and says trial accounts include Plus plan features. |
Freshchat plans
- FreeFree
- Growth$19 a month
- Pro$49 a month
- Enterprise$79 a month
Re:amaze plans
- Basic$29 a month
- Pro$49 a month
- Starter$59 a month
- Plus$69 a month
Pick Freshchat if…
Freshchat suits teams that handle customer conversations across websites, apps, and messaging channels. Its free plan accommodates up to 10 agents, while paid tiers add features such as multilingual conversations and intelligent routing.
Pick Re:amaze if…
Re:amaze suits ecommerce stores, SaaS businesses, and other online businesses that want to handle multiple support channels in one helpdesk. Its mobile apps may suit teams that need push notifications for customer messages.