18.4
GLPI is an IT management platform covering helpdesk tickets, asset inventory, and service management.
Open sourceAndroidiOSWeb
Best Ticketing Software in 2026
Ticketing software helps teams receive support requests, assign work, track progress and keep replies connected to customer records. Tools may run through an API, web browser, Android, iOS, Windows or a self-hosted setup. Compare the free plan, starting price, included agents and supported channels. Check SLA management, workflow automation, customer portal, knowledge base and reporting features. If you work from a…
28.4
Jira is a project management tool for teams that need to plan, organize and track work.
Free planAndroidiOSWeb
38.0
AndroidiOSWeb
- 4
Zammad
Open sourceWebAPILinuxmacOS8.0From €9 a month - 5
Front
Front is customer communication software with shared inboxes, ticket automation, SLA management, a help center, a customer portal, and API access.
AndroidiOSWebAPI7.9From $25 a month - 6
InvGate Service Desk
AndroidiOSWebAPI7.9From $500 a year - 7
SysAid
SysAid is an IT service management platform for handling incidents, service requests, changes, and problems.
AndroidiOSWebAPI7.9From $89 a month - 8
TOPdesk
TOPdesk is service management software for teams handling tickets, service requests, knowledge, and assets across IT, Facility Management, and HR.
AndroidiOSWebAPI7.8From £51 a month - 9
Re:amaze
Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses.
AndroidiOSWebAPI7.5From $29 a month - 10
Freshdesk
Freshdesk is customer service software for organizing support requests and conversations across email, web forms, chat, social networks, and messaging channels.
Free planAPI7.4From $19 a month - 11
Deskpro
Deskpro is a help desk platform for customer support, IT, HR, and operations teams.
AndroidiOSWebAPI7.3From $39 a month - 12
Help Scout
Help Scout is customer support software that brings email, SMS, social, chat, and voice into a shared Inbox.
Free planAPI7.2From $25 a month - 13
SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based IT service management platform with incident, asset, configuration, and change management tools.
AndroidiOSWebAPI7.2From $39 a month - 14
Gorgias
Gorgias is a helpdesk designed for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together.
AndroidiOSWebAPI7.1 - 15
osTicket
osTicket is an open-source support ticketing system for handling inquiries received through email, web forms, and API.
Free planWebAPISelf-hosted7.1From $12 a month - 16
Kayako
Kayako is an AI help desk and customer support platform from a company founded in 2001.
AndroidiOSWebAPI6.9$1 one-time - 17
Kustomer
Kustomer is an AI-native customer experience platform for managing customer relationships and service interactions.
AndroidiOSWebAPI6.8 - 18
LiveAgent
LiveAgent is a customer-support platform that brings communication channels into one dashboard or inbox.
API6.8From $15 a month - 19
SupportPal
WebAPILinuxSelf-hosted6.7From $299.95 a year - 20
Zoho Desk
Free planAPI6.6From ₹420 a month - 21
Gladly
WebAPI5.9 - 22
ServiceNow ITSM
ServiceNow ITSM is a paid service-management product for organizing IT requests and operational work.
AndroidiOSWeb5.8 - 23
Zendesk AI Agents
Zendesk AI Agents is a paid customer-service offering for handling support conversations across social, web, mobile, voice, email, and messaging channels.
Web5.8From $228 a year - 24
BoldDesk
API5.7From $99 a month - 25
ConnectWise PSA
ConnectWise PSA is a paid service for project and service operations, available on Android, iOS and the web.
AndroidiOSWeb5.7
Choosing well
Check Android access
The listed platforms include Android, iOS, web, Windows, API and self-hosted options. Confirm the platform details for the tool you plan to use before choosing it for a Xiaomi, Redmi or POCO phone.
Compare plans and trials
Pricing models include free, freemium and paid options. Compare the free plan, paid-from price and included agents with the size of your support team.
Trial periods can help you assess a paid service before committing. Deskpro lists a 14-day trial, GLPI a 45-day trial and Hiver a 7-day trial.
Match channels to workflows
Review the supported channels and workflow automation tools against the ways customers contact you. API access may matter if tickets need to connect with another system.
SLA management helps teams track service commitments, while automation can route or update work without manual steps.
Consider hosting and code
Self-hosted deployment is available as a platform option in this category. Check the hosting work your team can maintain before selecting it.
Open-source code is offered by tools on the list. If you need to read or change the code, check the licence and the project documentation.
Plan for customer self-service
A customer portal gives customers a place to follow requests, while a knowledge base can answer recurring questions. Reporting and analytics help teams review support activity.
Check which of these features are included in the plan you would use rather than assuming they come with the base price.
Questions people ask
Do ticketing tools have Android apps?
Android availability varies by tool. Check the listed platform support or use a web interface when an Android app is not provided.
Can I start with a free plan?
Yes. Free and freemium plans are offered by tools in this category, but check what agents, channels and features the plan includes.
Are open-source ticketing tools available?
Yes. Open-source code is offered by tools in this category. Review the licence, hosting needs and documentation before choosing one.
What should I compare besides price?
Compare included agents, supported channels, SLA management, workflow automation, customer portal, knowledge base and reporting.
Do ticketing services offer trials?
Yes. Trial periods are offered by tools in this category. The length depends on the service; examples listed include 7, 14 and 45 days.