SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based IT service management platform with incident, asset, configuration, and change management tools.
What SolarWinds Service Desk is
SolarWinds Service Desk is a cloud-based IT service management platform with incident, asset, configuration, and change management tools. Incident handling includes assisted responses, live collaboration, and engagement through web, email, Teams, Slack, or the mobile app. Asset tools scan networks, report connected devices, track on-premises and cloud assets, and help manage licenses. Its CMDB supports dependency mapping, asset-to-incident correlation, and change impact analysis. Listed AI features include a generative AI sidekick, virtual agent, smart suggestions, sentiment analysis, and automatic categorization. The integration directory lists more than 200 cloud applications, including Microsoft Teams, Slack, Jira, Okta, AWS, and Zapier. A mobile app supports ticket notifications and incident and asset management. Essentials costs $39 a month billed annually per technician; Advanced is 99.00 USD and Premier is 124.00 USD on the same billing basis. There is no free plan, but a 30-day trial is listed. IT asset management costs extra, with pricing on request.
Good
- Incident engagement includes web, email, Teams, Slack, and mobile.
- CMDB supports dependency mapping and change impact analysis.
- Integration directory lists more than 200 cloud applications.
- Data centers are available in the US, EU, or Australia.
- A 30-day trial is listed.
Watch out
- No free plan.
- IT asset management is an additional purchase.
- Asset pricing is available upon request.
Who it suits
SolarWinds presents Essentials for growing teams, Advanced for mature IT organizations, and Premier for teams seeking full customizability. It suits IT teams needing incident management alongside asset, change, or configuration tools.
Verdict
SolarWinds Service Desk combines IT service workflows with asset and configuration management, plus a mobile app and listed integrations. Compare plan prices and confirm additional asset costs before choosing.
Plans and prices
From SolarWinds Service Desk's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Essentials | $39 a month | unlimited users · asset pricing available upon request · annually; per technician |
| Advanced | $99 a month | unlimited users · asset pricing available upon request · annually; per technician |
| Premier | $124 a month | unlimited users · asset pricing available upon request · up to 1,500 API calls/user/minute · annually; per technician |
The facts
Each one read from SolarWinds Service Desk's own pages, with the date it was checked.
What it does
- AI features
- Listed AI capabilities include a generative AI sidekick, virtual agent, smart suggestions, sentiment analysis, and automatic categorization.checked 3 Oct 2026
- API
- The product page lists an Open REST API, and API access is included in the Advanced plan.checked 3 Oct 2026
- Asset management
- Asset management can scan a network, report on connected devices, track on-premises and cloud assets, and help manage licenses.checked 3 Oct 2026
- Change management
- Change management includes centralized documentation and approvals, change history, and visibility into dependencies.checked 3 Oct 2026
- CMDB
- The CMDB supports dependency mapping, asset-to-incident correlation, and change impact analysis.checked 3 Oct 2026
- Data protection
- SolarWinds says Service Desk data is encrypted in transit and at rest using AES-256, with passwords stored as SHA2 hashes.checked 3 Oct 2026
- Data regions
- The security page says customers can choose a Service Desk data center in the US, EU, or Australia.checked 3 Oct 2026
- Incident management
- Incident management includes assisted responses, live collaboration, and engagement through web, email, Teams, Slack, or the mobile app.checked 3 Oct 2026
- Integrations
- The integration directory lists more than 200 cloud applications and names Microsoft Teams, Slack, Jira, Okta, AWS, and Zapier among its integrations.checked 3 Oct 2026
- Intended users
- SolarWinds presents Essentials for growing teams, Advanced for mature IT organizations, and Premier for teams seeking full customizability.checked 3 Oct 2026
- Product
- Service Desk is a cloud-based, AI-powered IT service management platform.checked 3 Oct 2026
- Security certifications
- The Service Desk security page lists SOC 2, ISO 27001 certification, and Skyhigh Enterprise-Ready status.checked 3 Oct 2026
- Support
- All plans include email and community support; Essentials lists real-time 24/7 live chat support, while Advanced adds chat, phone, and email support.checked 3 Oct 2026
The company
- Founded
- 1999checked 28 Sep 2026
Where it runs
- Mobile app
- The mobile app supports ticket notifications, incident and asset management, ticket quick actions, and deep links to incident records.checked 3 Oct 2026
Money
- Plan limits
- IT asset management is available as an additional purchase, with asset pricing available upon request.checked 3 Oct 2026
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