ManageEngine ServiceDesk Plus
The facts below are what the maker publishes about ManageEngine ServiceDesk Plus, checked and dated. Our editors have not written about it yet.
Plans and prices
From ManageEngine ServiceDesk Plus's own pricing page, checked 23 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Standard | $13 a month | IT help desk · billed monthly |
| Professional | $27 a month | IT help desk · Asset management · billed monthly |
| Enterprise | $67 a month | IT help desk · Asset management · Change management · Projects · billed monthly |
| Standard Cloud | $10 a month | Incident management · self-service portal · knowledge base · multi-site support · SLA management · reports · per technician monthly |
| Professional Cloud | $21 a month | Standard features · IT asset discovery · software asset management · inventory analytics · purchase and contract management · per technician monthly |
| Enterprise Cloud | $50 a month | Professional features · problem/change/release management · service catalog · projects · CMDB · per technician monthly |
| Standard On-premises | $120 a month | Incident management · self-service portal · knowledge base · multi-site support · SLA management · reports · yearly subscription only |
| Professional On-premises | $248 a month | Help desk · asset discovery · software asset management · inventory reports · purchasing and contracts · yearly subscription only |
| Enterprise On-premises | $598 a month | Help desk · IT asset management · problem/change management · service catalog · projects · CMDB · yearly subscription only |
The facts
Each one read from ManageEngine ServiceDesk Plus's own pages, with the date it was checked.
What it does
- AI capabilities
- The product includes predictive ticket triage and routing, sentiment analysis, Zia virtual-agent interactions, and generative-AI assistance using Zia, ChatGPT and Microsoft Copilot integrations.checked 15 Oct 2026
- API coverage
- API documentation covers requests, problems, changes, projects, releases, assets, CMDB, contracts, purchases, custom modules, solutions, spaces, announcements, checklists and maintenance.checked 15 Oct 2026
- Deployment control
- On-premises customers host the application on local servers and control upgrades, while the cloud service runs in ManageEngine data centers and is updated by the vendor.checked 15 Oct 2026
- Developer automation
- ManageEngine publishes an Ansible collection for ServiceDesk Plus Cloud that is GPLv3-licensed and automates requests, problems, changes and releases through OAuth.checked 15 Oct 2026
- Documentation and support
- Official support links provide separate cloud and on-premises admin/user guides, quick-start material, API v1 and v3 guides, migration help, security documentation, tutorials, email, phone and live chat.checked 15 Oct 2026
- Enterprise features
- Enterprise adds service catalog, problem, change and release management, workflow builders, IT project management and CMDB capabilities.checked 15 Oct 2026
- Extensibility
- Custom functions use a low-code script builder, while custom modules provide permissions, forms, reports and APIs; webhooks can call external URLs and connectors link outside tools.checked 15 Oct 2026
- Funding
- Zoho's chief executive has said the company has never raised outside funding and remains privately held and bootstrapped.checked 15 Oct 2026
- Installer
- A single 64-bit installer covers all three editions and can be installed on Windows or Linux machines.checked 15 Oct 2026
- Integrations
- Native integrations include Endpoint Central, Patch Manager Plus, Remote Access Plus, Vulnerability Manager Plus, Microsoft Intune, Configuration Manager, Microsoft 365, Active Directory, Entra ID, Zoho Assist, EventLog Analyzer and Log360.checked 15 Oct 2026
- Licence
- ServiceDesk Plus is proprietary licensed software rather than open source; the EULA prohibits modification, reverse engineering and redistribution and restricts an installation to one server.checked 15 Oct 2026
- Limit: complexity
- Reviewers report that the interface can feel complex or unintuitive, with a learning curve for initial setup, advanced workflows and integrations.checked 15 Oct 2026
- Limit: mobile experience
- Reviews mention frequent mobile-app logout or notification problems, attachment failures, limited ticket editing and occasional login breakage after updates.checked 15 Oct 2026
- Limit: support and setup
- Trustpilot reviewers describe slow or inconsistent support, lost tickets and failed SSL or MSP configuration assistance.checked 15 Oct 2026
- Notable news
- ManageEngine announced a major generative-AI release for ServiceDesk Plus Cloud on September 23, 2025, including Zia ticket routing, technician prediction and change-risk prediction.checked 15 Oct 2026
- Praise: asset and ITSM breadth
- Independent reviewers commonly praise linked asset tracking, ticket history, change management, project management and broad ITSM coverage.checked 15 Oct 2026
- Praise: usability and customization
- Reviewers repeatedly describe the interface as easy to use, customizable and effective for ticket handling, workflows, dashboards and reporting.checked 15 Oct 2026
- Praise: value and integrations
- GetApp reviewers highlight comprehensive ticketing, asset, change and project functions, API flexibility and integrations at a competitive price.checked 15 Oct 2026
- Professional features
- Professional adds multimodal asset discovery, asset lifecycle workflows, software asset management, loan management, inventory analytics, purchasing and contract management.checked 15 Oct 2026
- Public API
- The Cloud API v3 is a REST interface over HTTP that mirrors web-client operations and supports OAuth 2.0 and a Postman collection.checked 15 Oct 2026
- Rating on Capterra
- 4.4 out of 5 from 234 reviewschecked 15 Oct 2026
The company
- Company legal history
- Crunchbase identifies Zoho's legal name as AdventNet, Inc., founded in 1996, headquartered in Pleasanton, California, and privately held.checked 15 Oct 2026
- Company ownership
- ManageEngine is the enterprise IT-management division of privately held Zoho Corporation; LinkedIn lists 5,001–10,000 employees and a 2002 founding year for ManageEngine.checked 15 Oct 2026
Where it runs
- Rating on Apple App Store Cloud
- 4.4 out of 5 from 217 ratingschecked 15 Oct 2026
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