Alloy Navigator
The facts below are what the maker publishes about Alloy Navigator, checked and dated. Our editors have not written about it yet.
Plans and prices
From Alloy Navigator's own pricing page, checked 21 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Alloy Navigator Explorer | $19 a month | Unlimited requesters · up to 3 technicians · IT Help Desk · Asset Management · Knowledge Base · Self-Service Portal · Network Discovery · Automation · on-premises or cloud · annually; per technician |
| Alloy Navigator Express | $49 a month | Unlimited requesters · 4+ technicians · all Explorer features · Change Management · Approvals · Consumables · Software Licensing · named or concurrent licensing · on-premises or cloud · annually; per technician |
| Alloy Navigator Enterprise | $89 a month | Unlimited requesters · 4+ technicians · all Express features · ITIL · Configuration Management and CMDB · Project Management · Service Catalog · Advanced Workflow Automation · on-premises or cloud · annually; per technician |
The facts
Each one read from Alloy Navigator's own pages, with the date it was checked.
What it does
- AI
- Alloy AI assists with ticket resolution, knowledge discovery, change management and asset work using Navigator context and permissions.checked 21 Oct 2026
- API
- The public REST API exposes endpoints for authentication, profiles, objects, activities, dictionary values, actions, attachments and application configuration.checked 21 Oct 2026
- API authentication
- API authentication supports Windows, LDAP, access tokens and configured SSO; access tokens expire after eight hours.checked 21 Oct 2026
- API behavior
- Creating and updating records through the API is performed through workflow Create and Step Actions rather than direct object mutation.checked 21 Oct 2026
- Asset management
- Navigator tracks physical and digital assets, maintenance, subscriptions, lifecycle status, warranties, contracts and vendors.checked 21 Oct 2026
- CMDB
- The platform provides configuration-management and CMDB capabilities for configuration items and their relationships.checked 21 Oct 2026
- Deployment
- Alloy offers SaaS, on-premises deployment, or installation in a customer Azure or AWS cloud.checked 21 Oct 2026
- Developer documentation
- The API guide targets administrators and software engineers, documents HTTP, JSON and XML usage, and supplies PowerShell sample scripts.checked 21 Oct 2026
- Google Play listing
- The Android app listing shows 500+ downloads, no data shared with third parties and no data collected according to the developer declaration.checked 21 Oct 2026
- Integrations
- The integrations catalog includes native and REST-API connections such as AWS, Azure, AnyDesk, Apple Calendar, Asana, BambooHR, Confluence, Dell and Dropbox.checked 21 Oct 2026
- Intended users
- The Explorer plan is for up to 3 technicians; Express and Enterprise are listed for teams with 4 or more technicians, with unlimited requesters on each plan.checked 2 Oct 2026
- ITIL and workflows
- The product includes ITIL processes and workflow components for configuring custom business processes.checked 2 Oct 2026
- Licence
- The End-User License Agreement is proprietary and grants use rights while reserving Alloy Software ownership of the technology; it is not open-source software.checked 21 Oct 2026
- Limit: interface
- Reviewers often describe the interface as dated or cumbersome and request more flexible dashboard and ticket customization.checked 21 Oct 2026
- Limit: learning curve
- G2 and GetApp reviewers repeatedly report that configuration is complex and requires training before teams become productive.checked 21 Oct 2026
- Limit: reporting
- A Capterra reviewer says the reporting tools lack the custom-report depth their department wanted.checked 21 Oct 2026
- Limit: support and knowledge base
- Software Advice review summaries mention gaps in knowledge-base answers, slower replies and weaker support in some regions.checked 21 Oct 2026
- Network discovery
- Integrated network inventory discovers and audits Windows, Linux and macOS computers and other network devices.checked 21 Oct 2026
The company
- Company founding
- Alloy Software says it began in New York City in 2002.checked 21 Oct 2026
- Company headquarters and size
- LinkedIn lists headquarters in East Hanover, New Jersey and a company size of 51–200 employees.checked 21 Oct 2026
- Company legal name
- The maker identifies itself as Alloy Software Inc.checked 21 Oct 2026
Where it runs
- Desktop app retirement
- The legacy Navigator Desktop App was deprecated in 2025.1 and fully removed in the 2025.2 release.checked 21 Oct 2026
- Mobile apps
- Technician and self-service mobile apps are available for iOS and Android and communicate with Navigator through its API.checked 21 Oct 2026
Money
- Free plan
- Nochecked 23 Sep 2026
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