GLPI

Name: GLPI
Price: 19 EUR

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Score9.3

Rank#1 of 109

From€19/mo

Free planNo

Free trialYes

Runs onAndroid, API, Linux, macOS, Self-hosted, Web, Windows

Summary

GLPI is an IT management platform covering helpdesk tickets, asset inventory, and service management. Users can submit incident or request tickets and route them to a group, profile, or individual. Workflows include problem and change management, planning, recurring tickets, statistics, and custom forms. The inventory can track hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. Other tools include project workflows with Gantt or Kanban views, a knowledge base, reservations, reports, and saved searches. GLPI provides eight profile types and both standard and self-service interfaces; the self-service interface is free for end users. Integrations listed include Azure/Entra ID, Google SSO, GLPI Inventory, webhooks, Active Directory, CAS, and an API. Organizations can choose cloud or on-premise deployment. The public-cloud offer has a 45-day trial with no obligation or credit card required. Public Cloud starts at €19.00 per user per month, billed per IT agent, with one billed agent minimum; on-premise GLPI has no licensing fees or user or technician limit.

Who it is for

GLPI suits organizations that need ticket handling, IT asset records, and service workflows. Cloud and on-premise options address different deployment needs, including teams with specific security or customization requirements and IT staff.

What is good

Tickets can be routed to groups or individuals
Tracks hardware, software, licenses, and network equipment
Includes a knowledge base and project workflows
Free self-service interface for end users
On-premise version has no licensing fees or user limit

What to know first

Public Cloud starts at €19.00 per user per month
Private Cloud requires at least 25 billed agents
Public Cloud lists 97% annual availability

Verdict

GLPI covers helpdesk, inventory, and service workflows, with cloud and self-hosted choices. Review agent minimums, listed availability, and deployment requirements against your organization’s needs.

GLPI plans and pricing

All plans

Public Cloud €19/mo Per user (IT agent); from 1 billed agent 5 GB disk · 20 MB max attachments · shared CPU/RAM · 97% annual availability glpi-project.org · 30 Sept 2026

Private Cloud €21/mo Per user (IT agent); minimum 25 billed agents 50 GB disk · 20 MB max attachments · dedicated CPU/RAM · 99% annual availability glpi-project.org · 30 Sept 2026

Custom Not published Custom quote glpi-project.org · 23 Sept 2026

GLPI Network Basic €100/mo Monthly (excl. VAT) Self-hosted · up to 10 technical staff · up to 500 assets · one production and one test instance · unlimited N3 support glpi-project.org · 30 Sept 2026

GLPI Network Standard €300/mo Monthly (excl. VAT) Self-hosted · up to 50 technical staff · up to 5,000 assets · two production and two test instances · unlimited N3 support glpi-project.org · 30 Sept 2026

GLPI Network Advanced €1,000/mo Monthly (excl. VAT) Self-hosted · more than 50 technical staff · more than 5,000 assets · four production and four test instances · unlimited N3 support glpi-project.org · 30 Sept 2026

Compared on IT asset management software

Free plan: Noglpi-project.org

Facts

Free plan: Yesglpi-project.org · 23 Sept 2026
Purpose: GLPI is an IT management platform with helpdesk, asset inventory, and service management features.glpi-project.org · 30 Sept 2026
Helpdesk: Users can create incident or request tickets, which can be assigned to groups, profiles, or an individual in charge.glpi-project.org · 30 Sept 2026
ITSM workflows: The product includes problem and change management, planning, recurring tickets, statistics, and custom forms.glpi-project.org · 30 Sept 2026
Asset management: GLPI manages hardware, software and licenses, network equipment, certificates, domains, clusters, and databases.glpi-project.org · 30 Sept 2026
Projects and knowledge: Its tools include project workflows with Gantt or Kanban views, a knowledge base, reservations, reports, and saved searches.glpi-project.org · 30 Sept 2026
Access profiles: GLPI offers eight profile types and standard and self-service interfaces, with the self-service interface free for end users.glpi-project.org · 30 Sept 2026
Integrations: The integrations catalog lists Azure/Entra ID, Google SSO, GLPI Inventory, webhooks, Active Directory, CAS, and an API integration.glpi-project.org · 30 Sept 2026
Authentication: GLPI supports external authentication sources including LDAP, mail servers, CAS, X.509 certificates, and web-server delegated authentication.glpi-project.org · 30 Sept 2026
Cloud security: The cloud security policy says its OVHCloud firewall allows HTTPS only and blocks other protocols before they reach instances.glpi-project.org · 30 Sept 2026
Cloud backup: The pricing page specifies daily public-cloud backups retained for 30 days and private-cloud daily plus hourly incremental backups.glpi-project.org · 30 Sept 2026
Support: The download page says partners can provide configuration and customization support plus L1 and L2 support.glpi-project.org · 30 Sept 2026
Free deployment: The FAQ states that on-premise GLPI has no licensing fees and no limit on users or technicians.glpi-project.org · 30 Sept 2026
Trial: The public-cloud offer has a 45-day trial with no obligation and no credit card required.glpi-project.org · 30 Sept 2026
Deployment choice: The pricing page describes cloud as suited to quick setup with minimal maintenance and on-premise as suited to organizations with specific security or customization needs and an IT team.glpi-project.org · 30 Sept 2026