HESK
The facts below are what the maker publishes about HESK, checked and dated. Our editors have not written about it yet.
Plans and prices
From HESK's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Hesk Cloud | $29.99 a month | 10 support agents · 10 GB file upload space · unlimited support tickets · statistics module · $29.99 / month + VAT; $299 / year + VAT (save $60) |
| Hesk Cloud Pro | $49.99 a month | 50 support agents · 50 GB file upload space · Escalate module · Survey module · recurring tickets · $49.99 / month + VAT; $499 / year + VAT (save $100) |
| Hesk Cloud MAX | $99.99 a month | 200 support agents · 200 GB file upload space · Escalate module · Survey module · recurring tickets · $99.99 / month + VAT; $999 / year + VAT (save $200) |
| Hesk Free | Free | PHP/MySQL hosting · you handle installation, updates, backups, and server configuration · Free to download; self-hosted |
| Hesk Website License | $49.99, paid once | One self-hosted installation · branding removal · one year of support · One-time fee only; + VAT |
| Hesk Advanced License | $199.99, paid once | Five self-hosted installations · branding removal · five years of support · One-time fee only; + VAT |
The facts
Each one read from HESK's own pages, with the date it was checked.
What it does
- Additional features
- The product includes canned replies, time tracking, reports, reply ratings, spam prevention, and multi-language support.checked 8 Oct 2026
- Cloud hosting
- Hesk Cloud is managed by the Hesk team, which handles hosting, updates, daily backups, SSL, and server maintenance.checked 8 Oct 2026
- Cloud regions
- Cloud hosting locations include US East, US Central, US West, the European Union, and Australia.checked 8 Oct 2026
- Customer portal
- Yeschecked 20 Sep 2026
- Email tickets
- Hesk Cloud supports POP3 or IMAP email-to-ticket fetching, which is disabled by default and can be enabled by contacting Hesk.checked 8 Oct 2026
- Help center
- Yeschecked 20 Sep 2026
- Included agent seats
- 10checked 20 Sep 2026
- Knowledge base
- Hesk includes a knowledgebase for FAQs, guides, and common solutions.checked 8 Oct 2026
- Limits
- The self-hosted license removes branding but does not add features, and its fee excludes hosting, installation, updates, backups, and server configuration.checked 8 Oct 2026
- Purpose
- Hesk is help desk software for submitting, tracking, assigning, and resolving support tickets.checked 8 Oct 2026
- Self-hosting requirements
- Hesk Free runs on PHP/MySQL hosting and lists requirements of PHP 5.6–8.5 and MySQL 5.0.7–9.x or MariaDB.checked 8 Oct 2026
- Self-hosting responsibilities
- Hesk Free users handle installation, updates, backups, SSL, cron jobs, server configuration, and email setup themselves.checked 8 Oct 2026
- Support
- Hesk Cloud users receive priority one-on-one support, while the Website License includes one year of support and the Advanced License includes five years.checked 8 Oct 2026
- Ticket automation
- Yeschecked 20 Sep 2026
- Ticket tools
- Tickets can be organized with categories, priorities, statuses, assignments, and history.checked 8 Oct 2026
The company
- Company history
- Hesk says it began in 2005 and is operated by StyledWeb d.o.o., a privately owned company founded by Hesk's original author.checked 8 Oct 2026
- Founded
- 2005checked 28 Sep 2026
- Headquarters
- Novo mesto, Sloveniachecked 28 Sep 2026
- Target teams
- Hesk describes its software as designed for small and medium-sized teams.checked 8 Oct 2026
Money
- Free plan
- Yeschecked 20 Sep 2026
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