Best IT Help Desk Software in 2026
Updated
In short: Desk365 is ranked #1 of 48 as of 4 October 2026, ahead of iTop and Genuity Helpdesk. The best-ranked option with a free plan is iTop. The lowest first paid tier on this page is ALVAO IT Asset Management at $0.68/mo.
IT help desk software is for organizing employee requests and service support. Desk365, GLPI, and iTop lead the ranking, followed by Freshservice and Zammad. Compare approval workflows and SLA management to consider how requests and service commitments are handled; asset management and a knowledge base broaden the view of support features. Employee portals and mobile apps are relevant when considering how staff access help, while single sign-on is another access detail to weigh. The comparison also includes free-plan availability and paid-from pricing. Use the order and listed criteria to focus on the support functions that fit your team’s needs.
48 IT help desk software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
#1 Desk365 Top pick · 7.2 Free plan · $12/mo
#2 iTop Runner-up · 7.2 Free plan · Free
#3 Genuity Helpdesk Also great · 7.1 Free plan · $39.99/mo
- Free planFree trial AndroidapiiOSWeb
- Free plan
- Yes
- SLA management
- Yes
- Knowledge base
- Yes
- Employee portal
- Yes
- Asset management
- Yes
RecognisedDocumentedFree planPlatforms$12/mofirst paid tier About Desk365Visit site - Free plan apiLinuxmacOSself-hostedWebWindows
- Free plan
- Yes
- SLA management
- Yes
- Knowledge base
- Yes
- Employee portal
- Yes
- Asset management
- Yes
RecognisedDocumentedFree planPlatformsFree About iTopVisit site - Free planFree trial AndroidiOSWeb
- Free plan
- Yes
- SLA management
- Yes
- Knowledge base
- Yes
- Employee portal
- Yes
- Asset management
- Yes
RecognisedDocumentedFree planPlatforms$39.99/mofirst paid tier About Genuity HelpdeskVisit site - Free trial AndroidapiLinuxmacOSself-hostedWebWindows
- Free plan
- Yes
- SLA management
- Yes
- Knowledge base
- Yes
- Employee portal
- Yes
- Asset management
- Yes
RecognisedDocumentedFree planPlatforms€19/mofirst paid tier About GLPIVisit site - apiself-hostedWeb
- Free plan
- No
- Knowledge base
- Yes
- Asset management
- Yes
RecognisedDocumentedFree planPlatforms$49/mofirst paid tier About VivantioVisit site - Free trial AndroidapiiOSLinuxmacOSWebWindows
- Free plan
- No
RecognisedDocumentedFree planPlatforms - Free plan Web
- Free plan
- Yes
RecognisedDocumentedFree planPlatforms - Free trial AndroidapiiOSLinuxself-hostedWebWindows
- Free plan
- No
- SLA management
- Yes
- Knowledge base
- Yes
- Employee portal
- Yes
- Asset management
- Yes
RecognisedDocumentedFree planPlatforms$24/mofirst paid tier About Jitbit HelpdeskVisit site - AndroidiOSLinuxmacOSWebWindows
- Free plan
- Yes
- SLA management
- Yes
- Knowledge base
- Yes
- Employee portal
- Yes
- Asset management
- Yes
RecognisedDocumentedFree planPlatforms$13/mofirst paid tier About ManageEngine ServiceDesk PlusVisit site - LinuxmacOSWebWindows
- Free plan
- No
- SLA management
- Yes
- Knowledge base
- Yes
- Employee portal
- Yes
- Asset management
- Yes
RecognisedDocumentedFree planPlatforms - WebWindowsmacOSLinuxiOS
- Free plan
- No
- SLA management
- Yes
- Knowledge base
- Yes
- Employee portal
- Yes
- Asset management
- Yes
RecognisedDocumentedFree planPlatforms$26.67/mofirst paid tier About Web Help DeskVisit site - Free trial AndroidapiiOSself-hostedWebWindows
- Free plan
- No
- SLA management
- Yes
- Knowledge base
- Yes
- Employee portal
- Yes
- Asset management
- Yes
RecognisedDocumentedFree planPlatforms$19/mofirst paid tier About Alloy NavigatorVisit site - Free trial AndroidapiiOSWeb
- Free plan
- No
- SLA management
- Yes
- Knowledge base
- Yes
- Employee portal
- Yes
- Asset management
- Yes
RecognisedDocumentedFree planPlatforms$19/mofirst paid tier About FreshserviceVisit site - Free trial apiLinuxself-hostedWebWindows
- Free plan
- No
- SLA management
- Yes
- Knowledge base
- Yes
- Employee portal
- Yes
- Asset management
- Yes
RecognisedDocumentedFree planPlatforms$41.67/mofirst paid tier About InvGate Service DeskVisit site - Free trial AndroidapiiOSWeb
- Free plan
- No
- SLA management
- Yes
- Knowledge base
- Yes
- Employee portal
- Yes
- Asset management
- Yes
RecognisedDocumentedFree planPlatforms$39/mofirst paid tier About SolarWinds Service DeskVisit site - Free trial AndroidapiiOSself-hostedWeb
- Free plan
- No
- SLA management
- Yes
- Knowledge base
- Yes
- Employee portal
- Yes
- Asset management
- Yes
RecognisedDocumentedFree planPlatforms£51/mofirst paid tier About TOPdeskVisit site - Free trial AndroidapiiOSWeb
- Free plan
- No
- SLA management
- Yes
- Asset management
- Yes
RecognisedDocumentedFree planPlatforms$29/mofirst paid tier About Zendesk Employee ServiceVisit site - WebiOSAndroid
- Free plan
- No
- SLA management
- Yes
- Knowledge base
- Yes
- Employee portal
- Yes
- Asset management
- No
RecognisedDocumentedFree planPlatforms$0.68/mofirst paid tier About ALVAO IT Asset ManagementVisit site - Free trial AndroidapiiOSself-hostedWeb
- Free plan
- No
- SLA management
- Yes
- Knowledge base
- Yes
- Employee portal
- Yes
- Asset management
- Yes
RecognisedDocumentedFree planPlatforms$89/mofirst paid tier About SysAidVisit site - WebWindowsLinux
- Free plan
- Yes
- SLA management
- Yes
- Knowledge base
- Yes
- Employee portal
- Yes
- Asset management
- Yes
RecognisedDocumentedFree planPlatforms - Free trial Web
- Free plan
- No
- SLA management
- Yes
- Asset management
- Yes
RecognisedDocumentedFree planPlatforms$1/mofirst paid tier About AtomicworkVisit site - AndroidiOSWeb
- Free plan
- No
- Paid from
- 29 /user/mo
- SLA management
- Yes
- Knowledge base
- Yes
- Employee portal
- Yes
- Asset management
- Yes
RecognisedDocumentedFree planPlatforms$29/mofirst paid tier About BOSSDeskVisit site - WebWindows
- Free plan
- No
- Knowledge base
- Yes
- Employee portal
- Yes
- Asset management
- Yes
RecognisedDocumentedFree planPlatforms - WebiOSAndroid
- Free plan
- Yes
- SLA management
- Yes
- Knowledge base
- Yes
- Employee portal
- Yes
- Asset management
- Yes
RecognisedDocumentedFree planPlatforms - Free trial
- Free plan
- Yes
RecognisedDocumentedFree planPlatforms$199/mofirst paid tier About LansweeperVisit site
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which IT help desk software is ranked first on Everything Xiaomi?
Desk365 is ranked #1 of 48 with a score of 7.2. iTop is second and Genuity Helpdesk third.
How many of these have a free plan?
4 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, ALVAO IT Asset Management has the lowest first paid tier we found: $0.68/mo.
How is this list ranked?
Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on. Paid placements never change a rank.