18.6
Android app and web access for open-source service management, with ticket lists and Kanban views.
Free planOpen sourceAndroidiOSWeb
Best IT Help Desk Software in 2026
KIX leads this chart of 49 (8.6/10, free plan). GLPI is next (8.4/10), and Jira is the next highest-placed with a free plan (8.4/10). IT help desk software helps teams handle support requests, track service work and give employees a place to get help. The right fit depends on Android support and the features your team needs. Compare mobile apps and platform availability, then check free plans, paid pricing, SLA management, knowledge bases, employee portals, asset management, single sign-on and approval workflows. Android availability can matter…
28.4
Android app and web access for help desk tickets, asset inventory and ITSM workflows.
Open sourceAndroidiOSWeb
38.4
Android app and web access for Jira, with Linux, Windows, iOS and self-hosted availability.
Free planAndroidiOSWeb
- 4
8.1From $12 a month - 5
Znuny
Znuny is an open-source ticket and service management platform for help desks, IT service management, customer support, and other service operations.
Free planOpen sourceWebAPILinuxSelf-hosted8.1From $4,499 a year - 6
Lansweeper
No Android app; Lansweeper supports IT asset discovery and management on the web and desktop platforms.
Free planWebAPILinuxmacOS8.0Free plan - 7
ManageEngine ServiceDesk Plus
Android app and web access for ITSM, asset management and CMDB, with cloud and on-premises options.
AndroidiOSWebAPI8.0From $10 a month - 8
Spiceworks Cloud Help Desk
Android app and web access for a cloud help desk with up to five staff seats and unlimited end users.
Free planAndroidiOSWebAPI8.0Free plan - 9
Zammad
Open sourceWebAPILinuxmacOS8.0From €9 a month - 10
Alloy Navigator
Android app and web platform with a self-service portal and integrated IT asset tools.
AndroidiOSWebAPI7.9From $19 a month - 11
Freshservice
Freshservice is an AI-powered IT management solution designed to simplify employee experiences.
AndroidiOSWebAPI7.9From $19 a month - 12
HaloITSM
Android app and web tools for service-level tracking, with channels to capture and route support issues.
AndroidiOSWebAPI7.9From £33 a month - 13
InvGate Service Desk
Android app and web tools for tickets, workflows, self-service, analytics, and multiple departments.
AndroidiOSWebAPI7.9From $500 a year - 14
iTop
iTop is open-source IT service management and configuration management database software for handling service requests and the systems behind them.
Free planOpen sourceWebAPILinuxmacOS7.9Free plan - 15
Jitbit Helpdesk
Jitbit Helpdesk converts requests from email, web portals, live chat, and APIs into trackable tickets for internal IT support and external customer service.
AndroidiOSWebAPI7.9 - 16
NinjaOne
Android app and web access for NinjaOne, with Windows, Mac and Linux availability.
AndroidiOSWebAPI7.9From $1.50 a month - 17
SysAid
Android app and web IT tools for handling support issues, service requests, and changes.
AndroidiOSWebAPI7.9From $89 a month - 18
Atera
Android app and web platform for remote monitoring, support, helpdesk tickets, billing, patching, and automation.
AndroidiOSWebAPI7.8From $169 a month - 19
TOPdesk
Android app and web tools for handling service tickets, sharing knowledge, and managing requests.
AndroidiOSWebAPI7.8From £51 a month - 20
HelpSpot
AndroidiOSWebAPI7.7 - 21
iTop
No Android app; iTop provides web-based service processes and configuration records for IT teams.
Free planOpen sourceWebAPILinuxSelf-hosted7.7Free plan - 22
Genuity Helpdesk
Android app and web access for Genuity Helpdesk, with iOS availability.
Free planAndroidiOSWeb7.6From $39.99 a month - 23
UniDesk
UniDesk brings helpdesk ticketing, asset inventory, remote device management, and AI agents into one workspace for internal IT teams and managed…
AndroidiOSWebAPI7.6From $249 a month - 24
Vivantio
No Android app; Vivantio is available on the web, with self-hosted options.
Free planWebAPISelf-hosted7.6Free plan - 25
SolarWinds Service Desk
Android app and cloud service desk with assisted responses and tools to track connected devices.
AndroidiOSWebAPI7.2From $39 a month
Choosing well
Does it have an Android app?
Check whether the tool offers an Android app and whether its mobile apps cover the tasks your team needs. Android availability does not mean Xiaomi- or HyperOS-specific support.
Which help desk features do we need?
Compare SLA management, a knowledge base, an employee portal, asset management, single sign-on and approval workflows. Start with the service process your team needs to support.
Which platforms does it need to run on?
Check the tool's platform options, which may include web, API, self-hosting, iOS, Android and Windows. Consider where staff will manage requests and how the tool connects to other systems.
Can we use it for free, and what does paid access cost?
Check whether a free plan is available and what paid access costs. A free trial is a separate option, so confirm whether you need a continuing plan or a limited evaluation period.
Do we need open-source software?
If you need open-source software, check the specific tool's licence and whether its deployment options suit your team. Self-hosting and open source are separate details to compare.
Questions people ask
Which IT help desk software has an Android app?
Android availability is a useful comparison point for teams handling support on phones. Check each tool's platform details and what its mobile app lets staff do.
What features should I look for in IT help desk software?
Compare SLA management, knowledge base, employee portal, asset management, single sign-on, approval workflows and mobile apps against your team's process.
Can I get IT help desk software for free?
Some tools offer a free plan. Check the plan's terms and features, and distinguish it from a free trial.
What platforms should IT help desk software support?
Check for the platforms your team uses, such as web, Android, iOS or Windows. API and self-hosted options may also matter.
Is open-source IT help desk software available?
Open-source options are available. Check the licence and whether the tool's deployment choices fit your needs.