18.6
KIX is open-source service management software for IT service management, enterprise service management, and technical customer support.
Free planOpen sourceAndroidiOSWeb
Best IT Help Desk Software in 2026
For teams handling staff requests and technical issues, IT help desk software brings support processes into focus. Compared on approval workflows and SLA management, you can assess how each option addresses request handling and service commitments. Asset management and a knowledge base add further support capabilities to weigh, while an employee portal, mobile apps, and single sign-on are relevant access…
28.4
GLPI is an IT management platform covering helpdesk tickets, asset inventory, and service management.
Open sourceAndroidiOSWeb
38.4
Jira is a project management tool for teams that need to plan, organize and track work.
Free planAndroidiOSWeb
- 4
Desk365
Desk365 is a helpdesk for customer support and IT that brings tickets, assets, Microsoft Teams, and AI tools into one workspace.
Free planAndroidiOSWebAPI8.1From $12 a month - 5
Znuny
Znuny is an open-source ticket and service management platform for help desks, IT service management, customer support, and other service operations.
Free planOpen sourceWebAPILinuxSelf-hosted8.1From $4,499 a year - 6
Lansweeper
Lansweeper is Cyber Asset Intelligence software for organizations that need visibility into their technology environments.
Free planWebAPILinuxmacOS8.0Free plan - 7
ManageEngine ServiceDesk Plus
AndroidiOSWebAPI8.0From $10 a month - 8
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk is a free cloud-based help desk tool.
Free planAndroidiOSWebAPI8.0Free plan - 9
Zammad
Open sourceWebAPILinuxmacOS8.0From €9 a month - 10
Alloy Navigator
AndroidiOSWebAPI7.9From $19 a month - 11
Freshservice
Freshservice is an AI-powered IT management solution designed to simplify employee experiences.
AndroidiOSWebAPI7.9From $19 a month - 12
HaloITSM
HaloITSM is IT service management software for handling incidents, service requests, changes, problems, assets, and reporting.
AndroidiOSWebAPI7.9From £33 a month - 13
InvGate Service Desk
AndroidiOSWebAPI7.9From $500 a year - 14
iTop
iTop is open-source IT service management and configuration management database software for handling service requests and the systems behind them.
Free planOpen sourceWebAPILinuxmacOS7.9Free plan - 15
Jitbit Helpdesk
Jitbit Helpdesk converts requests from email, web portals, live chat, and APIs into trackable tickets for internal IT support and external customer service.
AndroidiOSWebAPI7.9 - 16
NinjaOne
NinjaOne is a cloud-based IT operations platform for endpoint management, autonomous patching, backup, and remote access.
AndroidiOSWebAPI7.9From $1.50 a month - 17
SysAid
SysAid is an IT service management platform for handling incidents, service requests, changes, and problems.
AndroidiOSWebAPI7.9From $89 a month - 18
Atera
Atera is a cloud-based IT management suite for managed service providers and internal IT departments.
AndroidiOSWebAPI7.8From $169 a month - 19
TOPdesk
TOPdesk is service management software for teams handling tickets, service requests, knowledge, and assets across IT, Facility Management, and HR.
AndroidiOSWebAPI7.8From £51 a month - 20
HelpSpot
AndroidiOSWebAPI7.7 - 21
iTop
iTop is an open-source IT service management platform from Combodo, built around a service catalog and a configuration management database (CMDB).
Free planOpen sourceWebAPILinuxSelf-hosted7.7Free plan - 22
Genuity Helpdesk
Genuity Helpdesk is a cloud-based SaaS service for managing support tickets, prioritizing resolutions, and identifying trends that may cause outages.
Free planAndroidiOSWeb7.6From $39.99 a month - 23
UniDesk
UniDesk brings helpdesk ticketing, asset inventory, remote device management, and AI agents into one workspace for internal IT teams and managed…
AndroidiOSWebAPI7.6From $249 a month - 24
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams.
Free planWebAPISelf-hosted7.6Free plan - 25
SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based IT service management platform with incident, asset, configuration, and change management tools.
AndroidiOSWebAPI7.2From $39 a month