UniDesk
UniDesk brings helpdesk ticketing, asset inventory, remote device management, and AI agents into one workspace for internal IT teams and managed service prov…
What UniDesk is
UniDesk brings helpdesk ticketing, asset inventory, remote device management, and AI agents into one workspace for internal IT teams and managed service providers supporting multiple client companies. Tickets can arrive through Slack, email, Microsoft Teams, a web portal, REST API, or webhooks; voice and phone intake are marked beta. Its AI can classify requests, add device context, suggest routing, draft replies, and perform supported admin actions. Autonomous sending and resolution are off until enabled. UniDesk searches approved company knowledge, prioritizes applicable published runbooks, and can guide requesters through eligible low-risk steps when enabled. Asset management syncs with Jamf, Microsoft Intune, Kandji, Okta, Google Workspace, and more than 80 other systems. Security statements include SOC 2 Type II, encryption at rest with AES-256 and in transit with TLS 1.3, and PII redaction before LLM calls. EU data residency is available on Business and Enterprise plans. It runs on Android, iOS, Linux, macOS, web, and Windows, with an API also listed.
Good
- Ticket intake includes Slack, email, Teams, API, and webhooks.
- AI can classify tickets and draft replies.
- Asset sync covers more than 80 other systems.
- Offers a 14-day free trial.
Watch out
- Voice and phone intake are marked beta.
- Autonomous sending and resolution are off until enabled.
- Starter includes 300 AI actions and 150 assets monthly.
Who it suits
UniDesk suits internal IT teams and managed service providers supporting multiple client companies. It is relevant for teams seeking ticketing, asset management, and remote device management in one workspace.
Verdict
UniDesk combines service desk, asset, and device management functions with optional AI support. The 14-day trial offers a way to evaluate it before choosing a paid plan.
Plans and prices
From UniDesk's own pricing page, checked 21 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $249 a month | 300 AI actions / mo · 150 assets · Knowledge base · Unlimited admins & staff · Billed monthly |
| Growth | $449 a month | 1,500 AI actions / mo · 600 assets · Custom reports · Custom workflows · Unlimited admins & staff · Billed monthly |
| Scale | $799 a month | 5,000 AI actions / mo · 2,000 assets · Advanced workflow builder · Gamification · Unlimited admins & staff · Billed monthly |
| Done for You Launch | $7,500, paid once | One workspace · One migration source · Up to 3 integrations · 30 days of support |
The facts
Each one read from UniDesk's own pages, with the date it was checked.
What it does
- Admin actions
- The ticketing workflow can run actions such as password resets, certificate pushes, account unlocking and seat deprovisioning with an audit trail.checked 21 Oct 2026
- AI privacy
- The ticketing page says customer data is not used to train shared models and that personally identifiable information is redacted before LLM calls.checked 21 Oct 2026
- AI ticket handling
- The AI can classify tickets, attach device context, suggest routing, draft replies, and run supported admin actions; autonomous sending and resolution are off until enabled.checked 11 Oct 2026
- AI ticketing
- Its agent classifies ticket category, priority and intent, attaches device context, routes requests and drafts replies for human review.checked 21 Oct 2026
- API and extensibility
- REST API and webhooks are public intake options for monitoring alerts, Datadog, Sentry and custom systems, while the site does not publish SDKs or detailed API documentation.checked 21 Oct 2026
- Asset integrations
- The asset service names Jamf, Microsoft Intune, Kandji, Okta, Google Workspace and roughly 80 other systems as data sources.checked 21 Oct 2026
- Asset management
- Assets tracks devices, peripherals and software seats from purchase through retirement, with ownership, warranty and lifecycle history.checked 21 Oct 2026
- Encryption and residency
- The asset management page states customer data is encrypted at rest with AES-256 and in transit with TLS 1.3; the ticketing page says EU data residency is available on Business and Enterprise plans.checked 11 Oct 2026
- EU residency
- EU data residency is offered on Business and Enterprise plans.checked 21 Oct 2026
- Implementation limitation
- Custom code, unsupported integrations, extra migration sources, data cleanup and major process redesign require separate quotes.checked 21 Oct 2026
- Implementation service
- The Done for You service includes workspace configuration, one-source migration, up to three supported integrations, two training sessions and 30 days of remote support.checked 21 Oct 2026
- Integrations
- The asset management page says UniDesk syncs with Jamf, Microsoft Intune, Kandji, Okta, Google Workspace, and more than 80 other systems.checked 11 Oct 2026
- Intended users
- The product is described as being for internal IT teams and managed service providers supporting multiple client companies.checked 11 Oct 2026
- Knowledge and runbooks
- UniDesk searches approved company knowledge using keyword and semantic matching, prioritizes applicable published runbooks, and can guide requesters through eligible low-risk steps when enabled.checked 11 Oct 2026
- Knowledge retrieval
- UniDesk uses retrieval-augmented generation with keyword and semantic search over approved documents, structured knowledge and published runbooks.checked 21 Oct 2026
- Limit: layering complexity
- TrustRadius reviewers of the discontinued product reported application compatibility problems, limits on layer combinations and extra work when layers were tied to different operating-system images.checked 21 Oct 2026
- Limit: training and onboarding
- A TrustRadius reviewer of the discontinued product wanted more hands-on implementation support and formal training for new users.checked 21 Oct 2026
- Mobile access
- The product says users can continue conversations, inspect assets and advance requests from a phone using the same workspace.checked 21 Oct 2026
- Mobile use
- The homepage says users can continue conversations, check assets, and move requests forward from their phone using the same workspace.checked 11 Oct 2026
- MSP support
- UniDesk supports multiple company workspaces so managed service providers can separate client context while operating from one console.checked 21 Oct 2026
- Node hardware
- The Node page specifies 512 GB SSD storage, 8 GB LPDDR5 memory and NVIDIA Jetson Orin Nano Super hardware in the current prototype.checked 21 Oct 2026
Where it runs
- Apple app capabilities
- The iPhone listing describes ticket response, SLA tracking, asset inventory, barcode and QR scanning, ownership history and AI-assisted support.checked 21 Oct 2026
- Apple app publisher
- The App Store listing identifies Sean Scott as developer and shows copyright UniDesk Inc. 2026.checked 21 Oct 2026
The company
- Maker identity
- The official website brands the product and copyright as UniDesk; it does not state a legal company name, headquarters or founding year.checked 21 Oct 2026
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