KIX
8.6#1 in it sla management softwareFrom €33 a monthFree planAndroidiOSWebAPI
VisitKIX vs UniDesk
What both publish
| Fact | KIX | UniDesk |
|---|---|---|
| Asset management | KIX includes an asset database/CMDB and supports linking service work to devices and configuration items. | Assets tracks devices, peripherals and software seats from purchase through retirement, with ownership, warranty and lifecycle history. |
| Integrations | Official Connect modules integrate KIX with opsi, baramundi, Deskcenter, external databases and JSON web services. | The asset management page says UniDesk syncs with Jamf, Microsoft Intune, Kandji, Okta, Google Workspace, and more than 80 other systems. |
| Product | KIX is open-source service management software for ITSM, enterprise service management, and technical customer support. | UniDesk combines helpdesk ticketing, asset inventory, remote device management, and AI agents in one workspace. |
| Rating on Apple App Store | 5.0 out of 5 from 2 ratings | No rating summary because the listing says it has not received enough ratings or reviews |
| Security | KIX Pro supports LDAP/AD synchronization, OpenID Connect and Kerberos single sign-on, S/MIME, and multifactor authentication; these are listed as unavailable in Start. | The product states SOC 2 Type II certification, AES-256 encryption at rest and TLS 1.3 encryption in transit. |
| Self-hosting | KIX can be deployed on-premises or consumed as cloud software, with Docker Compose environments supplied for in-house use. | UniDesk Node is a customer-owned Linux-based appliance running the application, database, local accounts and files on the customer network. |
KIX plans
- KIX StartFree
- KIX Pro Business Cloud€33 a month
- KIX Pro Business On-Prem€3,690, paid once
- KIX Pro Enterprise CloudPriced on request
- KIX Pro Enterprise On-PremPriced on request
UniDesk plans
- Starter$249 a month
- Growth$449 a month
- Scale$799 a month
- Done for You Launch$7,500, paid once
Pick KIX if…
KIX may suit help desks, IT teams, enterprise service teams, and technical customer support groups that need ticket and asset management. The deployment choice may appeal to organizations considering cloud or on-premises use.
Pick UniDesk if…
UniDesk suits internal IT teams and managed service providers supporting multiple client companies. It is relevant for teams seeking ticketing, asset management, and remote device management in one workspace.