KIX
B
B tier on IT SLA Management SoftwareScore 7.2 · #2 of 50
- Android app
- Yes
- Free plan
- Yes
- Paid plans from
- €33/mo
- Runs on
- Android, api, iOS, Linux, self-hosted, Web
Summary
KIX is ranked #2 of 50 in IT SLA management software on Everything Xiaomi. It runs on Android, API, iOS, Linux, Self-hosted, Web. There is a free plan. A free trial is offered. Paid plans start at €33/mo.
KIX plans and pricing
All plansKIX Start Free Free of charge · limited functionality · no support · no maintenance kixdesk.com · 5 Oct 2026
KIX Pro Business Cloud €33/mo from 33 € per month / agent 12 hours / 5 days per week service time · 4-hour response for critical failure · 24 calls per year · 24-hour response to service and feature requests kixdesk.com · 5 Oct 2026
KIX Pro Business On-Prem €3,690 once from 3.690 € Packages of 10–250 agents · support and maintenance contract kixdesk.com · 5 Oct 2026
KIX Pro Enterprise Cloud Not published On request from 30 agents 12 hours, 7 days per week service time · 1-hour response for critical failure · 48 calls per year · 12-hour response to service and feature requests kixdesk.com · 5 Oct 2026
KIX Pro Enterprise On-Prem Not published On request from 250 agents Support and maintenance contract kixdesk.com · 5 Oct 2026
Compared on IT SLA management software
- Free plan
- Yeskixdesk.com
- SLA management
- Yeskixdesk.com
- Knowledge base
- Yeskixdesk.com
- Employee portal
- Yeskixdesk.com
- Asset management
- Yeskixdesk.com
- Single sign-on
- Yeskixdesk.com
- Approval workflows
- Yeskixdesk.com
- Mobile apps
- Yeskixdesk.com
Facts
- Product
- KIX is open-source service management software for ITSM, enterprise service management, and technical customer support.kixdesk.com · 5 Oct 2026
- Use cases
- The maker describes KIX as suitable for help desks, IT service management, enterprise service management, customer support, and field service management.kixdesk.com · 5 Oct 2026
- Tickets
- Teams can manage tickets collaboratively through list or Kanban views, with documented, searchable internal and external communications.kixdesk.com · 5 Oct 2026
- API and integrations
- KIX provides a REST API and describes integrations with external tools and data sources through Connect add-ons, web services, and database access.kixdesk.com · 5 Oct 2026
- ITIL
- KIX says it is certified in 16 ITIL practices, while its pricing page lists the ITIL Practices add-on as chargeable for Pro editions and unavailable in Start.kixdesk.com · 5 Oct 2026
- Security
- KIX Pro supports LDAP/AD synchronization, OpenID Connect and Kerberos single sign-on, S/MIME, and multifactor authentication; these are listed as unavailable in Start.kixdesk.com · 5 Oct 2026
- Hosting and deployment
- KIX offers cloud and on-premises usage, and its system requirements page says regular single-instance operation requires a Debian- or Ubuntu-based Linux host with AMD64 architecture.kixdesk.com · 5 Oct 2026
- Mobile
- The KIX Field Service App is listed for iOS 17 and later and Android 13 and later.kixdesk.com · 5 Oct 2026
- Trial
- The maker offers a no-obligation trial with full access for 30 days.kixdesk.com · 5 Oct 2026
- Support
- The maker says its support is provided directly by the manufacturer and offers implementation, training, technical help, and user support.kixdesk.com · 5 Oct 2026
- Cloud hosting
- The maker says its Full Managed Service is hosted in Germany, ISO/IEC 27001 certified, and has 99.9% availability.kixdesk.com · 5 Oct 2026
- Notable limits
- The maker says KIX Start has limited functionality and includes no support or maintenance; its pricing page marks several add-ons unavailable in Start.kixdesk.com · 5 Oct 2026
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Sources
- kixdesk.com/en/· checked 5 Oct 2026
- kixdesk.com/en/service-management-software· checked 5 Oct 2026
- kixdesk.com/en/software/service-management-add-ons· checked 5 Oct 2026
- kixdesk.com/en/pricing· checked 5 Oct 2026
- kixdesk.com/en/system-requirements· checked 5 Oct 2026
- kixdesk.com/en/service/testing-kix· checked 5 Oct 2026
- kixdesk.com/en/service/consulting-support· checked 5 Oct 2026