EverythingXiaomi
For vendors
AdvertiseTop spots, featured rows, home sponsor Get listedAdd a product we don't cover yet Claim a listingFree: verify the domain, then correct your page Vendor dashboardNumbers, orders and placements
List your app
Vendor dashboard

Best IT Incident Management Software in 2026

Updated

In short: incident.io is ranked #1 of 28 as of 4 October 2026, ahead of Better Stack and Grafana Cloud Application Observability. The best-ranked option with a free plan is Better Stack. The lowest first paid tier on this page is Grafana Cloud Application Observability at $0.03/mo.

When an IT incident needs coordinated action, compare how products cover response and follow-up. On-call scheduling and escalation policies relate to getting responders involved; ChatOps incident actions, stakeholder updates, post-incident reviews, and a status page cover other parts of the process. Free-plan availability and paid-from pricing provide cost points to weigh. AlertOps, ilert, and PagerDuty begin the ranking, followed by Better Stack and FireHydrant. Consider who needs to act and who needs information during an incident, then compare the listed capabilities with your team's response workflow.

28 IT incident management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.

28ranked
9free plans on this page
$0.03/molowest paid tier
4 Oct 2026last checked
#1 incident.io Top pick · 7.4 Free plan · $15/mo #2 Better Stack Runner-up · 7.3 Free plan · $29/mo #3 Grafana Cloud Application Observability Also great · 7.3 Free plan · $0.03/mo
  1. 1

    incident.io

    7.4
    Free plan AndroidapiiOSmacOSWeb
    Free plan
    Yes
    Paid from
    15 /user/mo
    On-call scheduling
    Yes
    Escalation policies
    Yes
    Status page
    advanced
    Post-incident reviews
    Yes
    RecognisedDocumentedFree planPlatforms
    $15/mofirst paid tier About incident.ioVisit site
  2. 2

    Better Stack

    7.3
    Free plan AndroidapiiOSWeb
    Free plan
    Yes
    On-call scheduling
    Yes
    Escalation policies
    Yes
    Status page
    advanced
    Post-incident reviews
    Yes
    RecognisedDocumentedFree planPlatforms
    $29/mofirst paid tier About Better StackVisit site
  3. 3

    Grafana Cloud Application Observability

    7.3
    Free plan LinuxmacOSWebWindows
    Free plan
    Yes
    RecognisedDocumentedFree planPlatforms
    $0.03/mofirst paid tier About Grafana Cloud Application ObservabilityVisit site
  4. 4

    AlertOps

    7.2
    Free planFree trial AndroidapiiOSWeb
    Free plan
    Yes
    Paid from
    10 /user/mo
    On-call scheduling
    Yes
    Escalation policies
    Yes
    Status page
    advanced
    Post-incident reviews
    Yes
    RecognisedDocumentedFree planPlatforms
    $8/mofirst paid tier About AlertOpsVisit site
  5. 5

    ilert

    7.2
    Free planFree trial AndroidapiiOSWeb
    Free plan
    Yes
    On-call scheduling
    Yes
    Escalation policies
    Yes
    Status page
    advanced
    Post-incident reviews
    Yes
    RecognisedDocumentedFree planPlatforms
    $39/mofirst paid tier About ilertVisit site
  6. 6

    iTop

    7.2
    Free plan apiLinuxmacOSself-hostedWebWindows
    Free plan
    Yes
    RecognisedDocumentedFree planPlatforms
    Free About iTopVisit site
  7. 7

    PagerDuty

    7.2
    Free planFree trial AndroidapiiOSself-hostedWeb
    Free plan
    Yes
    Paid from
    21 /user/mo
    On-call scheduling
    Yes
    Escalation policies
    Yes
    Status page
    advanced
    Post-incident reviews
    Yes
    RecognisedDocumentedFree planPlatforms
    $233.33/mofirst paid tier About PagerDutyVisit site
  8. 8

    xMatters

    7.2
    Free planFree trial AndroidapiiOSWeb
    Free plan
    Yes
    Paid from
    15 /user/mo
    On-call scheduling
    Yes
    Escalation policies
    Yes
    Status page
    advanced
    Post-incident reviews
    Yes
    RecognisedDocumentedFree planPlatforms
    $15/mofirst paid tier About xMattersVisit site
  9. 9

    FireHydrant

    6.9
    Free planFree trial apiWeb
    Free plan
    Yes
    On-call scheduling
    Yes
    Escalation policies
    Yes
    Status page
    advanced
    Post-incident reviews
    Yes
    RecognisedDocumentedFree planPlatforms
    $25/mofirst paid tier About FireHydrantVisit site
  10. 10

    GLPI

    6.9
    Free trial AndroidapiLinuxmacOSself-hostedWebWindows
    Free plan
    Yes
    RecognisedDocumentedFree planPlatforms
    €19/mofirst paid tier About GLPIVisit site
  11. 11

    TeamDynamix DEX

    6.7
    LinuxmacOSWebWindows
    Free plan
    No
    RecognisedDocumentedFree planPlatforms
    About TeamDynamix DEXVisit site
  12. 12

    ManageEngine ServiceDesk Plus

    6.5
    AndroidiOSLinuxmacOSWebWindows
    Free plan
    Yes
    RecognisedDocumentedFree planPlatforms
    $13/mofirst paid tier About ManageEngine ServiceDesk PlusVisit site
  13. 13

    Freshservice

    6.4
    Free trial AndroidapiiOSWeb
    Free plan
    No
    RecognisedDocumentedFree planPlatforms
    $19/mofirst paid tier About FreshserviceVisit site
  14. 14

    Rootly

    6.4
    Free trial AndroidapiiOSWeb
    Free plan
    No
    Paid from
    20 /user/mo
    On-call scheduling
    Yes
    Escalation policies
    Yes
    Status page
    advanced
    Post-incident reviews
    Yes
    RecognisedDocumentedFree planPlatforms
    $20/mofirst paid tier About RootlyVisit site
  15. 15

    InvGate Service Desk

    6.3
    Free trial apiLinuxself-hostedWebWindows
    Free plan
    No
    RecognisedDocumentedFree planPlatforms
    $41.67/mofirst paid tier About InvGate Service DeskVisit site
  16. 16

    TOPdesk

    6.3
    Free trial AndroidapiiOSself-hostedWeb
    Free plan
    No
    RecognisedDocumentedFree planPlatforms
    £51/mofirst paid tier About TOPdeskVisit site
  17. 17

    SysAid

    6.2
    Free trial AndroidapiiOSself-hostedWeb
    Free plan
    No
    RecognisedDocumentedFree planPlatforms
    $89/mofirst paid tier About SysAidVisit site
  18. 18

    OpsKnight

    6.1
    WebiOSAndroid
    Free plan
    Yes
    On-call scheduling
    Yes
    Escalation policies
    Yes
    Status page
    basic
    Post-incident reviews
    Yes
    RecognisedDocumentedFree planPlatforms
    About OpsKnightVisit site
  19. 19

    ServiceNow ITSM

    6.1
    AndroidiOSWeb
    Free plan
    No
    On-call scheduling
    Yes
    Escalation policies
    Yes
    Status page
    none
    Post-incident reviews
    Yes
    RecognisedDocumentedFree planPlatforms
    About ServiceNow ITSMVisit site
  20. 20

    SIGNL4

    6.1
    WebiOSAndroid
    Free plan
    Yes
    Paid from
    9 /user/mo
    On-call scheduling
    Yes
    Escalation policies
    Yes
    Post-incident reviews
    Yes
    RecognisedDocumentedFree planPlatforms
    About SIGNL4Visit site
  21. 21

    OnPage

    5.9
    WebiOSAndroid
    Free plan
    No
    Paid from
    13.99 /user/mo
    On-call scheduling
    Yes
    Escalation policies
    Yes
    Status page
    none
    Post-incident reviews
    Yes
    RecognisedDocumentedFree planPlatforms
    About OnPageVisit site
  22. 22

    OneUptime

    5.8
    Web
    Free plan
    Yes
    Paid from
    22 /user/mo
    On-call scheduling
    Yes
    Escalation policies
    Yes
    Status page
    basic
    Post-incident reviews
    Yes
    RecognisedDocumentedFree planPlatforms
    About OneUptimeVisit site
  23. 23

    BigPanda

    5.7
    Web
    On-call scheduling
    Yes
    Escalation policies
    Yes
    Post-incident reviews
    Yes
    RecognisedDocumentedFree planPlatforms
    About BigPandaVisit site
  24. 24

    Callu

    5.7
    Web
    Free plan
    Yes
    On-call scheduling
    Yes
    Escalation policies
    Yes
    Status page
    advanced
    Post-incident reviews
    Yes
    RecognisedDocumentedFree planPlatforms
    About CalluVisit site
  25. 25

    EasyVista Service Manager

    5.7
    Web
    Free plan
    No
    Status page
    none
    RecognisedDocumentedFree planPlatforms
    About EasyVista Service ManagerVisit site

Is your app on this list?

Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.

#1 open#2 open#3 open#4 open#5 openClaim your listing — free

Questions about this list

Which IT incident management software is ranked first on Everything Xiaomi?

incident.io is ranked #1 of 28 with a score of 7.4. Better Stack is second and Grafana Cloud Application Observability third.

How many of these have a free plan?

9 of the 25 on this page publish a free plan on their own pricing pages.

Which is the cheapest paid option?

On this page, Grafana Cloud Application Observability has the lowest first paid tier we found: $0.03/mo.

How is this list ranked?

Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on. Paid placements never change a rank.

More in IT & Infrastructure

All IT & infrastructure lists
IT Asset Management Software 109Residential Proxy Services 73IT Automation Software 67IT Knowledge Base Software 60Website Monitoring Software 55IT SLA Management Software 50IT Help Desk Software 48Patch Management Software 45IT Change Management Software 43Application Deployment Software 42Identity and Access Management Software 41IT Problem Management Software 41