18.6
KIX is open-source service management software for IT service management, enterprise service management, and technical customer support.
Free planOpen sourceAndroidiOSWeb
Best IT Incident Management Software in 2026
When an IT incident needs a coordinated response, software can help teams organize who acts, how updates are shared, and what happens after resolution. Compare on-call scheduling and escalation policies with ChatOps incident actions to see how response work is represented. Stakeholder updates, post-incident reviews, and a status page cover other parts of communicating during and after an incident. incident.io,…
28.4
GLPI is an IT management platform covering helpdesk tickets, asset inventory, and service management.
Open sourceAndroidiOSWeb
38.4
Grafana Cloud Application Observability is a cloud application monitoring product that uses OpenTelemetry and Prometheus data to help software…
Free planAndroidiOSWeb
- 4
Jira
Jira is a project management tool for teams that need to plan, organize and track work.
Free planAndroidiOSWebAPI8.4Free plan - 5
PagerDuty
PagerDuty manages incidents from detection through resolution with automation and real-time collaboration.
Free planAndroidiOSWebAPI8.3From $21 a month - 6
xMatters
xMatters is incident management software for DevOps, SRE, and operations teams coordinating responses to service issues.
Free planAndroidiOSWebAPI8.3From $15 a month - 7
AlertOps
AlertOps is an incident orchestration platform for teams that coordinate on-call response across multiple tools.
Free planAndroidiOSWebAPI8.1From $8 a month - 8
Znuny
Znuny is an open-source ticket and service management platform for help desks, IT service management, customer support, and other service operations.
Free planOpen sourceWebAPILinuxSelf-hosted8.1From $4,499 a year - 9
ManageEngine ServiceDesk Plus
AndroidiOSWebAPI8.0From $10 a month - 10
Freshservice
Freshservice is an AI-powered IT management solution designed to simplify employee experiences.
AndroidiOSWebAPI7.9From $19 a month - 11
InvGate Service Desk
AndroidiOSWebAPI7.9From $500 a year - 12
iTop
iTop is open-source IT service management and configuration management database software for handling service requests and the systems behind them.
Free planOpen sourceWebAPILinuxmacOS7.9Free plan - 13
SysAid
SysAid is an IT service management platform for handling incidents, service requests, changes, and problems.
AndroidiOSWebAPI7.9From $89 a month - 14
TOPdesk
TOPdesk is service management software for teams handling tickets, service requests, knowledge, and assets across IT, Facility Management, and HR.
AndroidiOSWebAPI7.8From £51 a month - 15
Better Stack
Better Stack is a platform for incident management, on-call work, uptime monitoring, status pages, telemetry, error tracking, and real user monitoring.
Free planAndroidiOSWebAPI7.6From $29 a month - 16
incident.io
incident.io is a software reliability platform for investigating, responding to, and preventing incidents.
Free planAndroidiOSWebAPI7.6From $15 a month - 17
ilert
ilert combines alerting, on-call management, incident response, and status pages in an incident management platform.
Free planAndroidiOSWebAPI7.4From $39 a month - 18
OpsKnight
OpsKnight is a self-hosted incident command and on-call platform for alerting, paging, escalations, war rooms, status pages, and post-incident timelines.
Free planAndroidiOSWebAPI7.3Free plan - 19
SIGNL4
SIGNL4 is a cloud-based incident management and alerting platform for handling incidents from notification through response.
Free planAndroidiOSWebAPI7.3From $9 a month - 20
Rootly
Rootly is an AI-native platform for on-call operations and incident response for engineering teams.
AndroidiOSWebAPI7.1From $20 a month - 21
OneUptime
OneUptime combines monitoring, observability, and incident response on one platform.
Free planWebAPILinuxSelf-hosted7.0From $0.10 a month - 22
OnPage
OnPage routes high-priority notifications to on-call responders according to schedules and configured policies.
AndroidiOSWebAPI7.0From $13.99 a month - 23
FireHydrant
FireHydrant is an incident management platform combining on-call scheduling, alerting, automation, incident response, and retrospectives.
Free planWebAPI6.8From $25 a month - 24
Grafana Alerting
Free planWebLinuxmacOSWindows6.8$0.03 usage-based - 25
Callu
Callu is a free, open-source incident management and on-call platform designed to run on an organisation’s own infrastructure as a single-tenant deployment.
Free planWebAPISelf-hosted6.3Free plan