Best IT SLA Management Software in 2026
Updated
In short: Desk365 is ranked #1 of 50 as of 4 October 2026, ahead of FreeITSM and GLPI. The best-ranked option with a free plan is FreeITSM. The lowest first paid tier on this page is Vision Helpdesk at $8/mo.
Keeping service commitments visible means accounting for both the terms of an SLA and the way support work is handled. Compare SLA scope and multi-level SLAs with business-hour calendars, escalation automation, and SLA reporting. API access may matter for fitting a tool into existing systems; free-plan availability and the paid-from price provide further comparison points. Effigate, Xurrent Service Level Management, and GLPI are among the first entries in the ranking. Consider the commitments your team tracks, the hours it operates, and how escalations should work, then use the listed features to judge which options align with your support practices.
50 IT SLA management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
#1 Desk365 Top pick · 7.2 Free plan · $12/mo
#2 FreeITSM Runner-up · 6.9 Free plan · Free
#3 GLPI Also great · 6.9 €19/mo
- Free planFree trial AndroidapiiOSWeb
- Free plan
- Yes
RecognisedDocumentedFree planPlatforms$12/mofirst paid tier About Desk365Visit site - Free plan apiLinuxself-hostedWebWindows
- Free plan
- Yes
RecognisedDocumentedFree planPlatforms - Free trial AndroidapiLinuxmacOSself-hostedWebWindows
- Free plan
- No
RecognisedDocumentedFree planPlatforms€19/mofirst paid tier About GLPIVisit site - apiself-hostedWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms$49/mofirst paid tier About VivantioVisit site - Free trial AndroidapiiOSLinuxself-hostedWebWindows
- Free plan
- No
RecognisedDocumentedFree planPlatforms$24/mofirst paid tier About Jitbit HelpdeskVisit site - Free trial AndroidiOSmacOSself-hostedWebWindows
- Free plan
- No
- SLA scope
- both
- Escalation automation
- Yes
- Business-hour calendars
- Yes
- Multi-level SLAs
- Yes
RecognisedDocumentedFree planPlatforms€45/mofirst paid tier About Matrix42 FastViewerVisit site - Free plan apiself-hostedWeb
- Free plan
- Yes
RecognisedDocumentedFree planPlatforms - AndroidapiiOSWeb
- SLA scope
- both
- Escalation automation
- Yes
- Business-hour calendars
- Yes
- Multi-level SLAs
- Yes
RecognisedDocumentedFree planPlatforms - WebWindowsmacOSLinuxiOS
- Free plan
- No
RecognisedDocumentedFree planPlatforms$26.67/mofirst paid tier About Web Help DeskVisit site - Free trial apiLinuxmacOSWebWindows
- Free plan
- No
- SLA scope
- both
- Escalation automation
- Yes
- Business-hour calendars
- Yes
- Multi-level SLAs
- Yes
RecognisedDocumentedFree planPlatforms$79/mofirst paid tier About EffigateVisit site - AndroidiOSLinuxmacOSWebWindows
- Free plan
- Yes
RecognisedDocumentedFree planPlatforms$13/mofirst paid tier About ManageEngine ServiceDesk PlusVisit site - AndroidapiiOSWebRecognisedDocumentedFree planPlatforms
- apiLinuxself-hostedWebWindowsRecognisedDocumentedFree planPlatforms
- Free trial AndroidapiiOSself-hostedWebWindows
- Free plan
- No
RecognisedDocumentedFree planPlatforms$19/mofirst paid tier About Alloy NavigatorVisit site - Free trial AndroidiOSWeb
- Free plan
- No
- Paid from
- 15 /user/mo
- SLA scope
- both
- Escalation automation
- Yes
- Business-hour calendars
- Yes
- Multi-level SLAs
- Yes
RecognisedDocumentedFree planPlatforms$15/mofirst paid tier About ChronodeskVisit site - Free trial AndroidapiiOSWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms$19/mofirst paid tier About FreshserviceVisit site - Free trial self-hostedWeb
- Free plan
- No
- SLA scope
- both
- Escalation automation
- Yes
- Business-hour calendars
- Yes
- Multi-level SLAs
- Yes
RecognisedDocumentedFree planPlatforms - Free trial apiLinuxself-hostedWebWindows
- Free plan
- No
RecognisedDocumentedFree planPlatforms$41.67/mofirst paid tier About InvGate Service DeskVisit site - Free trial AndroidapiiOSWeb
- Free plan
- No
- Paid from
- 15 /user/mo
- SLA scope
- both
- Escalation automation
- Yes
RecognisedDocumentedFree planPlatforms$15/mofirst paid tier About SmartSuite Enterprise Service DeskVisit site - Free trial AndroidapiiOSWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms$39/mofirst paid tier About SolarWinds Service DeskVisit site - Free trial AndroidapiiOSself-hostedWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms£51/mofirst paid tier About TOPdeskVisit site - WebWindowsLinuxiOSAndroid
- Free plan
- No
RecognisedDocumentedFree planPlatforms$8/mofirst paid tier About Vision HelpdeskVisit site - AndroidiOSWeb
- Free plan
- No
- SLA scope
- both
- Escalation automation
- Yes
- Business-hour calendars
- Yes
- Multi-level SLAs
- Yes
RecognisedDocumentedFree planPlatforms - Free trial AndroidapiiOSself-hostedWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms$89/mofirst paid tier About SysAidVisit site - Free trial apiself-hostedWeb
- Free plan
- No
- SLA scope
- both
- Escalation automation
- Yes
- Multi-level SLAs
- Yes
RecognisedDocumentedFree planPlatforms$29.08/mofirst paid tier About CMW Lab CMDB and Service InventoryVisit site
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which IT SLA management software is ranked first on Everything Xiaomi?
Desk365 is ranked #1 of 50 with a score of 7.2. FreeITSM is second and GLPI third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Vision Helpdesk has the lowest first paid tier we found: $8/mo.
How is this list ranked?
Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on. Paid placements never change a rank.