18.6
KIX is open-source service management software for IT service management, enterprise service management, and technical customer support.
Free planOpen sourceAndroidiOSWeb
Best IT SLA Management Software in 2026
KIX leads this chart of 50 (8.6/10, free plan). GLPI is next (8.4/10), and Jira is the next highest-placed with a free plan (8.4/10). IT SLA management software helps teams set service targets, track response and resolution times, and manage escalations. Compare SLA scope and escalation automation first, then check Android support if you need to manage work from a Xiaomi, Redmi or POCO phone. Also compare business-hour calendars, multi-level SLAs, reporting and API access. Android availability varies by tool; confirm that its app supports the work…
28.4
Android app and web access for open-source IT management, with helpdesk, asset inventory, and change workflows.
Open sourceAndroidiOSWeb
38.4
Android app and web access for Jira, with Linux, Windows, iOS, and self-hosted options.
Free planAndroidiOSWeb
- 4
8.1From $12 a month - 5
Lansweeper
Web-based service with Windows, Mac, Linux, and self-hosted options.
Free planWebAPILinuxmacOS8.0Free plan - 6
ManageEngine ServiceDesk Plus
Android app and web access combine IT support, asset management, and services for HR, facilities, or finance.
AndroidiOSWebAPI8.0From $10 a month - 7
Zammad
Web support platform for customer, IT, and internal service requests; self-hosting is available.
Open sourceWebAPILinuxmacOS8.0From €9 a month - 8
Alloy Navigator
AndroidiOSWebAPI7.9From $19 a month - 9
Freshservice
Android app for service desk tickets, catalogs, knowledge, and SLA policies.
AndroidiOSWebAPI7.9From $19 a month - 10
HaloITSM
Android app and web access track service requests, SLAs, assets, and major incidents.
AndroidiOSWebAPI7.9From £33 a month - 11
InvGate Service Desk
Android app includes ticketing, workflows, self-service, SLAs, and support for multiple departments.
AndroidiOSWebAPI7.9From $500 a year - 12
Jitbit Helpdesk
Android app and web access turn requests from email, chat, APIs, or a portal into tickets with SLA management.
AndroidiOSWebAPI7.9 - 13
7.9From $89 a month - 14
TOPdesk
Android app supports ticket handling, knowledge sharing, and service request management.
AndroidiOSWebAPI7.8From £51 a month - 15
Vision Helpdesk
Android app and web access for help desk, service desk, satellite help desk, and live chat tools.
AndroidiOSWebAPI7.8 - 16
FreeITSM
Free, open-source ITSM platform for service desks, with ticket assignment, priority setting, replies, and audit trails.
Free planOpen sourceWebAPIExtensionLinux7.7Free plan - 17
iTop
Free software for service management includes a configuration management database and can run on the web or self-hosted.
Free planOpen sourceWebAPILinuxSelf-hosted7.7Free plan - 18
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams.
Free planWebAPISelf-hosted7.6Free plan - 19
SmartSuite Enterprise Service Desk
SmartSuite Enterprise Service Desk brings HR, Facilities, Finance, Legal/Compliance, and other internal services into a connected employee service experience.
AndroidiOSWebAPI7.5From $15 a month - 20
SymphonyAI IT Service Management
Android app for IT service management with an agent handling Tier-1 requests through resolution.
AndroidiOSWebAPI7.4From $89 a month - 21
Znuny
Znuny is an open-source IT service management and helpdesk platform for service management, IT, and customer support.
Free planWebAPILinuxSelf-hosted7.4From $4,499 a year - 22
SolarWinds Service Desk
Android app supports incident collaboration; asset tools track connected devices and licenses.
AndroidiOSWebAPI7.2From $39 a month - 23
Web Help Desk
Web ticketing converts email requests into tickets for technician or work-group assignment and escalation.
iOSWebLinuxmacOS7.2 - 24
Chronodesk
Android service desk turns email, WhatsApp, and web forms into tickets with SLA timers and routing.
AndroidiOSWeb6.9From $15 a month - 25
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for large and mid-sized organizations with mature, governed operations.
AndroidiOSWebAPI6.8
Choosing well
What SLA scope does it cover?
Check whether the tool can represent the service targets your team needs to track. Compare SLA scope and multi-level SLA support before moving existing rules into a new system.
Can it automate SLA escalations?
Look for escalation automation if missed or at-risk targets need to trigger follow-up. Confirm that the available rules match how your team handles service requests.
Can it use business-hour calendars?
Check for business-hour calendars if response targets pause outside working hours. Confirm that the calendar settings fit the hours used for your service commitments.
What SLA reports can it provide?
Compare SLA reporting to see whether the tool can show progress against targets. If you need to connect other systems, check API access as well.
Does it have an Android app?
If you plan to work from a Xiaomi, Redmi or POCO phone, verify Android availability and what the app lets you do. Web access is listed separately from Android support, so check both if you need mobile use.
Can I try it or start for free?
Check whether a free plan or trial is available, then compare the paid starting price and billing basis. For example, KIX lists a free plan, a €33 monthly starting price and a 30-day trial; pricing can differ across tools.
Questions people ask
What does IT SLA management software do?
It helps teams define service targets, track performance against them, and manage escalations. Compare SLA scope, reporting, calendars and multi-level SLA support.
Which SLA features should I compare?
Compare SLA scope, escalation automation, business-hour calendars, multi-level SLAs, SLA reporting and API access.
Can I manage IT SLAs from an Android phone?
Android availability differs by tool. Check that the tool has an Android app and confirm what it supports before relying on it from a Xiaomi, Redmi or POCO phone.
Is there free IT SLA management software?
Some tools offer a free plan, while others offer trials or paid plans. Check the current pricing details for each tool; for example, KIX lists a free plan.
Should I choose a web app or an Android app for SLA work?
Check both platforms if you need access on a phone and in a browser. Web availability does not by itself confirm that an Android app is available or has the features you need.