Zammad
The facts below are what the maker publishes about Zammad, checked and dated. Our editors have not written about it yet.
Plans and prices
From Zammad's own pricing page, checked 21 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter v2 | €9 a month | maximum 5 agents · Email/Web Form/SMS · 10 MB attachments · 20 GB storage · monthly per agent |
| Professional v2 | €18 a month | maximum 35 agents · Chat and Telegram · SLAs · monolingual knowledge base · 35 MB attachments · 50 GB storage · monthly per agent |
| Plus v2 | €27 a month | unlimited agents · Facebook and WhatsApp · GitHub/GitLab integration · multilingual knowledge base · 50 MB attachments · 150 GB storage · monthly per agent |
| Business | €2,999 a year | email support · 6-hour maximum response · 15 service requests · bug escalations · security advisories · annual billing |
| Enterprise | €5,999 a year | initial assessment · email and phone support · 4-hour maximum response · 45 service requests · 5% discount on additional services · annual billing |
| Corporation | €9,999 a year | email and phone support · 2-hour maximum response · 95 service requests · managed patch/minor/security updates · 10% discount on additional services · annual billing |
The facts
Each one read from Zammad's own pages, with the date it was checked.
What it does
- AI
- Zammad 7.0 includes AI agents, ticket summarization, and a writing assistant, with free choice of LLM stated by the company.checked 8 Oct 2026
- AI charges
- The pricing page says optional AI features cost €0.03 per AI call.checked 8 Oct 2026
- API authentication
- API authentication supports HTTP basic authentication, access tokens and OAuth2, including restricted-scope API tokens.checked 21 Oct 2026
- API clients
- Zammad documents official PHP and Ruby API clients and notes additional community-maintained clients.checked 21 Oct 2026
- Automation
- The product offers templates, bulk actions, and automation to reduce repetitive support work.checked 8 Oct 2026
- Database requirement
- Supported package installations use PostgreSQL 15 or newer.checked 21 Oct 2026
- Documentation
- The administrator documentation is published as an open-source Sphinx project and covers installation, prerequisites and configuration.checked 21 Oct 2026
- Elasticsearch limitation
- Elasticsearch is optional but strongly recommended because without it search is slower and substantially more limited.checked 21 Oct 2026
- Hardware requirements
- The documentation recommends at least 2 CPU cores and 6 GB RAM for a minimal PostgreSQL deployment, plus 4 GB if Elasticsearch runs on the same server.checked 21 Oct 2026
- Integrations
- Zammad provides a REST API and lists integrations including LDAP, Sipgate, Placetel, Checkmk, Monit, and Nagios.checked 8 Oct 2026
- ISO certification
- Zammad GmbH announced ISO/IEC 27001:2022 certification on June 18, 2026.checked 21 Oct 2026
- Knowledge base
- Professional includes a monolingual knowledge base and Plus includes a multilingual knowledge base.checked 21 Oct 2026
- Languages
- The web application supports more than 40 interface languages.checked 21 Oct 2026
- Licence
- The software is licensed under GNU AGPLv3 and its source code is owned by the independent Zammad Foundation.checked 21 Oct 2026
- Limit: email customization
- The same Software Advice review said automatic emails were difficult to customize.checked 21 Oct 2026
- Limit: localization and configuration
- G2 reviewers mention untranslated interface elements, command-line-only configuration in some areas and earlier mobile responsiveness problems.checked 21 Oct 2026
- Limit: product polish
- A G2 reviewer rated Zammad 1.5/5 and reported less polish than Zendesk, clunky or missing standard functions and difficult agent-performance metrics.checked 21 Oct 2026
- Multichannel support
- The hosted plans provide channels including email, web forms, SMS, chat, Telegram, Facebook Pages and WhatsApp depending on tier.checked 21 Oct 2026
Where it runs
- App-store availability
- The App Store lists Tammad, an unofficial iOS Zammad client, as free with in-app purchases and not verified for macOS.checked 21 Oct 2026
The company
- Company
- The company milestones page says Zammad GmbH was founded in October 2014 as the commercial counterpart to the Zammad Foundation.checked 8 Oct 2026
- Company facts
- LinkedIn lists Zammad GmbH as a privately held Berlin company founded in 2015 with 11–50 employees.checked 21 Oct 2026
- Founded
- 2016checked 28 Sep 2026
- Headquarters
- Berlin, Germanychecked 28 Sep 2026
- Official company milestones
- Zammad’s company page lists establishment in 2016, 31 employees and more than 65,000 users.checked 21 Oct 2026
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