Alternatives to Zammad

18.0

Genesys Cloud CX

Genesys Cloud CX is a contact-center platform for teams handling voice and digital customer service.

AndroidiOSWeb

From $75 a month

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27.9

Amazon Connect

Amazon Connect Customer is an AI-based customer experience service for handling interactions from proactive outreach through self-service and agent assistance.

AndroidiOSWeb

Price on the maker’s site

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37.9

Front

Front is customer communication software with shared inboxes, ticket automation, SLA management, a help center, a customer portal, and API access.

AndroidiOSWeb

From $25 a month

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4. 4IN

   Intercom

   Intercom is a customer messaging and support platform for businesses serving customers through a website, app, or product experience.

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5. 5OS

   Oracle Service

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6. 6

   Freshdesk

   Freshdesk is customer service software for organizing support requests and conversations across email, web forms, chat, social networks, and messaging channels.

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7. 7

   Trengo

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8. 8

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9. 9

   Avaya Experience Platform

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   WebAPISelf-hosted
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10. 10

    Kustomer

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    AndroidiOSWebAPI
    6.8
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11. 11

    Twilio Flex

    Twilio Flex is a paid, omnichannel contact center that combines AI assistance with human agents.

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    Zoho Desk

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    Talkdesk CX Cloud

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15. 15SC

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    6.1
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16. 16

    Sprinklr Service

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    WebAPI
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    ServiceNow Customer Service Management AI Agents

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    Gladly

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20. 20ZA

    Zendesk AI Agents

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22. 22

    eDesk

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26. 26LC

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