Deskpro
Deskpro is a help desk platform for customer support, IT, HR, and operations teams.
What Deskpro is
Deskpro is a help desk platform for customer support, IT, HR, and operations teams. It is available as a cloud service or through private deployment, and brings email, chat, voice, social, and internal conversations into one inbox. Workflows can automate routine tasks, assign and route requests, and trigger escalations. A customizable multilingual knowledge base supports both customers and agents. Deskpro AI can draft replies, summarize ticket threads, and flag items that need attention, with agents deciding what to send. Dashboards and custom reports cover team performance and SLA tracking. Integrations include HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier, and API access is available. Agent apps for iOS and Android support ticket management and replies. Team is $39 a month per agent with a five-agent minimum; Professional is $59 a month per agent with a 10-agent minimum; Enterprise is $99 a month per agent with a 25-agent minimum.
Good
- Combines email, chat, voice, social, and internal channels.
- Automates routing, assignment, and escalations.
- Includes a customizable multilingual knowledge base.
- Offers iOS and Android agent apps.
- Supports cloud and private deployment options.
Watch out
- No free plan; trial lasts 14 days.
- Team requires at least five agents.
- Professional requires at least 10 agents.
- Enterprise requires at least 25 agents.
Who it suits
Deskpro suits support, IT, HR, and operations teams that need shared request handling and workflow automation. Its private deployment options may suit teams that need on-premise, VPC, regional-cloud, or sovereign-cloud hosting.
Verdict
Deskpro combines multichannel support handling with automation, self-service resources, reporting, and mobile agent apps. Check the plan’s per-agent price and minimum team size before choosing a tier.
Plans and prices
From Deskpro's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Team | $39 a month | 5-agent minimum · Standard Support · unified inbox · Help Center · chatbot · apps and integrations · mobile apps · reporting and analytics · /agent/month (Min 5 agents) |
| Professional | $59 a month | 10-agent minimum · Deskpro AI · AI-powered chatbot · multiple brand support · advanced voice and call controls · CRM sync · Professional Support · /agent/month (Min 10 agents) |
| Enterprise | $99 a month | 25-agent minimum · global data center option · security reviews · sandbox · HIPAA-compliant hosting · account manager · implementation services · Enterprise Support · /agent/month (Min 25 agents) |
The facts
Each one read from Deskpro's own pages, with the date it was checked.
What it does
- AI
- Deskpro AI can draft replies, summarize ticket threads, and flag items needing attention, while agents decide what gets sent.checked 9 Oct 2026
- API access
- Yeschecked 20 Sep 2026
- Automation
- Workflows can automate routine tasks, route and assign requests, and trigger escalations.checked 9 Oct 2026
- Channels
- It brings conversations from email, chat, voice, social, and internal channels into a unified inbox.checked 9 Oct 2026
- Cloud availability
- Deskpro states its cloud platform has over 99.9% availability, backed by redundant infrastructure and continuous monitoring.checked 9 Oct 2026
- Data protection
- Deskpro says customer data stored on AWS servers is encrypted at rest with AES-256 and data in transit is protected with TLS 1.2 or 1.3.checked 9 Oct 2026
- Help center
- Yeschecked 20 Sep 2026
- Included agent seats
- 5checked 20 Sep 2026
- Integrations
- Deskpro lists integrations including HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier, and supports API access.checked 9 Oct 2026
- Private deployment
- Deskpro Private supports on-premise, VPC, regional cloud, or sovereign cloud deployment, with an option to use a self-hosted or custom AI model.checked 9 Oct 2026
- Product
- Deskpro is a help desk platform for customer support, IT, HR, and operations teams, offered as cloud or self-hosted/private deployment.checked 9 Oct 2026
- Reporting
- Deskpro offers real-time dashboards and custom reports for team performance and SLA tracking.checked 9 Oct 2026
- Security
- The Trust Center lists ISO 27001, SOC 2 Type II, PCI DSS, GDPR, and HIPAA among its certifications and regulations.checked 9 Oct 2026
- Self-service
- The product includes a customizable multilingual knowledge base for customers and agents.checked 9 Oct 2026
- Shared inbox
- Yeschecked 20 Sep 2026
- SLA management
- Yeschecked 20 Sep 2026
- Support
- The cloud pricing page lists Standard Support for Team, Professional Support for Professional, and Enterprise Support for Enterprise.checked 9 Oct 2026
- Ticket automation
- Yeschecked 20 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
Where it runs
- Mobile apps
- Deskpro provides agent apps for iOS and Android that support ticket management and replies.checked 9 Oct 2026
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