18.7
Chatwoot is an open-source customer support platform that brings customer conversations into a shared inbox and pairs it with a knowledge base.
Free planOpen sourceAndroidiOSWeb
Best Social Media Customer Service Software in 2026
When customer support arrives through social channels, software can help organize replies and moderation. Compare Chatwoot, Crisp, and Soclo on supported social channels, comment moderation, and private social replies. Customer profiles and SLA management add ways to assess how an option may fit your service process, while workflow automation is worth considering for handling conversations. Check free-plan…
28.1
Crisp is an AI customer support platform that brings conversations from different channels into a collaborative inbox.
Free planAndroidiOSWeb
38.1
Soclo is an AI content and marketing app for planning, creating and publishing marketing work.
Free planAndroidiOSWeb
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Genesys Cloud CX
Genesys Cloud CX is a contact-center platform for teams handling voice and digital customer service.
AndroidiOSWebAPI8.0From $75 a month - 5
Nextiva
Nextiva is a hosted VoIP phone system for business communications, with voice calling, messaging and collaboration tools.
AndroidiOSWebAPI8.0From $15 a month - 6
Front
Front is customer communication software with shared inboxes, ticket automation, SLA management, a help center, a customer portal, and API access.
AndroidiOSWebAPI7.9From $25 a month - 7
Comm100 Contact Center
Comm100 Contact Center is an omnichannel customer service platform for companies handling support across different channels.
AndroidiOSWebAPI7.8 - 8
Agorapulse
Agorapulse is a social media management service for publishing, listening, inbox work, reporting, and ROI measurement.
Free planAndroidiOS7.7From $99 a month - 9
Intercom
Intercom is a customer messaging and support platform for businesses serving customers through a website, app, or product experience.
AndroidiOSWeb7.7From $19 a month - 10
Zendesk Messaging
AndroidiOSWebAPI7.6From $19 a month - 11
Emplifi
Emplifi Fuel connects social marketing, commerce, and customer care in a customer experience platform aimed at enterprise organizations.
AndroidiOSWebAPI7.5From $1,249 a month - 12
Oktopost
AndroidiOSWebAPI7.5From $499 a month - 13
Sprout Social
Sprout Social is a paid social media management platform for organizing social accounts and team work.
AndroidiOS7.4From $79 a month - 14
Deskpro
Deskpro is a help desk platform for customer support, IT, HR, and operations teams.
AndroidiOSWebAPI7.3From $39 a month - 15
Trengo
Trengo brings WhatsApp, email, live chat, social media, and voice calls into a shared inbox for teams.
AndroidiOSWebAPI7.3From €299 a month - 16
Hootsuite
Hootsuite is a web platform for planning, scheduling, publishing, and monitoring social media activity.
Web7.2From $99 a month - 17
Respond.io
Respond.io is a customer conversation platform for managing chats, calls, and campaigns across channels, with human teams and AI Agents working together.
AndroidiOSWebAPI7.2From $79 a month - 18
SleekFlow
SleekFlow is a paid agentic AI platform that unifies customer communication channels for sales and support teams.
AndroidiOSWebAPI7.2From $49 a month - 19
Gorgias
Gorgias is a helpdesk designed for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together.
AndroidiOSWebAPI7.1 - 20
Five9 Interaction Analytics
Five9 Interaction Analytics analyzes recorded customer conversations to help contact centers understand customer experience and agent performance.
WebAPI6.9From $119 a month - 21
Kayako
Kayako is an AI help desk and customer support platform from a company founded in 2001.
AndroidiOSWebAPI6.9$1 one-time - 22
Text.com
Text.com combines an AI agent, live chat, help desk, inbox, workflows, knowledge base, customer profiles, analytics, and MCP in a customer service…
AndroidiOSWebAPI6.9From $19 a month - 23
ZorgSocial
ZorgSocial combines social marketing management, AI content generation, an app builder, and visual AI cowork tools.
AndroidiOSWebAPI6.9From $59 a month - 24
LiveAgent
LiveAgent is a customer-support platform that brings communication channels into one dashboard or inbox.
API6.8From $15 a month - 25
ContentStudio
ContentStudio is social media management software for publishing and coordinating activity across multiple networks.
AndroidiOSWeb6.7From $29 a month