Best Social Media Customer Service Software in 2026
Updated
In short: Chatwoot is ranked #1 of 42 as of 4 October 2026, ahead of Crisp and Soclo. The best-ranked option with a free plan is Crisp. The lowest first paid tier on this page is Comm100 Contact Center at $2.58/mo.
When customer questions arrive through social channels, these tools offer different ways to manage replies and service work. Compare supported social channels and comment moderation with private social replies, customer profiles and SLA management. Workflow automation is another feature to consider when assessing how work may be handled, while free-plan availability and the paid starting price help frame cost. Soclo, Sprout Social and Chatwoot are among the first entries, followed by Respond.io and Agorapulse. Check which channels you need to cover, then use the listed criteria to compare how each option fits your approach to social support.
42 social media customer service software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
#1 Chatwoot Top pick · 7.4 Free plan · $19/mo
#2 Crisp Runner-up · 7.4 Free plan · $45/mo
#3 Soclo Also great · 7.1 Free plan · $7.99/mo- Free planFree trialOpen source AndroidapiiOSLinuxself-hostedWeb
- Free plan
- Yes
RecognisedDocumentedFree planPlatforms$19/mofirst paid tier About ChatwootVisit site - Free planFree trial AndroidapiiOSmacOSWebWindows
- Free plan
- Yes
RecognisedDocumentedFree planPlatforms$45/mofirst paid tier About CrispVisit site - Free planFree trial AndroidiOSmacOSWeb
- Free plan
- Yes
RecognisedDocumentedFree planPlatforms$7.99/mofirst paid tier About SocloVisit site - Free planFree trial AndroidiOS
- Free plan
- Yes
- Paid from
- 79 /user/mo
RecognisedDocumentedFree planPlatforms$99/mofirst paid tier About AgorapulseVisit site - Free plan WebiOSAndroid
- Free plan
- Yes
RecognisedDocumentedFree planPlatforms$39/mofirst paid tier About Desku AI Chatbot BuilderVisit site - Free trial AndroidapiiOSmacOSself-hostedWebWindows
- Free plan
- No
RecognisedDocumentedFree planPlatforms$2.58/mofirst paid tier About Comm100 Contact CenterVisit site - AndroidextensioniOSLinuxmacOSWebWindows
- Paid from
- 15 /user/mo
RecognisedDocumentedFree planPlatforms$15/mofirst paid tier About NextivaVisit site - WebWindowsmacOSiOSAndroid
- Free plan
- No
- Paid from
- 75 /user/mo
RecognisedDocumentedFree planPlatforms$75/mofirst paid tier About Genesys Cloud CXVisit site - Free trial AndroidapiiOSmacOSWebWindows
- Free plan
- No
- Paid from
- 19 /user/mo
- Supported social channels
- Facebook Messenger, SMS, WhatsApp, website chat, email, social media
- Comment moderation
- Yes
- SLA management
- Yes
RecognisedDocumentedFree planPlatforms$19/mofirst paid tier About Text.comVisit site - Free plan api
- Free plan
- Yes
- SLA management
- Yes
RecognisedDocumentedFree planPlatforms₹420/mofirst paid tier About Zoho DeskVisit site - Free trial AndroidiOSWeb
- Free plan
- No
- Paid from
- 29 /user/mo
RecognisedDocumentedFree planPlatforms$19/mofirst paid tier About IntercomVisit site - Free trial api
- Free plan
- Yes
- Paid from
- 15 /user/mo
- SLA management
- Yes
RecognisedDocumentedFree planPlatforms$15/mofirst paid tier About LiveAgentVisit site - Free trial AndroidapiiOSWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms$79/mofirst paid tier About Respond.ioVisit site - Free trial AndroidiOS
- Free plan
- No
- Paid from
- 79 /user/mo
RecognisedDocumentedFree planPlatforms$79/mofirst paid tier About Sprout SocialVisit site - AndroidiOSWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms$129/mofirst paid tier About Medal Social InboxVisit site - AndroidapiiOSWebRecognisedDocumentedFree planPlatforms
- apiWebRecognisedDocumentedFree planPlatforms
- WebiOSAndroid
- Free plan
- No
RecognisedDocumentedFree planPlatforms$29/mofirst paid tier About ContentStudioVisit site - apiWeb
- Free plan
- No
- Supported social channels
- Facebook, Instagram, X, YouTube
- Private social replies
- Yes
- Comment moderation
- Yes
- SLA management
- Yes
RecognisedDocumentedFree planPlatforms - Free trial Web
- Free plan
- No
- Paid from
- 99 /user/mo
RecognisedDocumentedFree planPlatforms$99/mofirst paid tier About HootsuiteVisit site - WebiOSAndroid
- Free plan
- No
RecognisedDocumentedFree planPlatforms$89/mofirst paid tier About NapoleonCatVisit site - WebiOSAndroid
- Free plan
- No
RecognisedDocumentedFree planPlatforms$99/mofirst paid tier About Sociality.ioVisit site - Web
- Free plan
- No
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
RecognisedDocumentedFree planPlatforms$79/mofirst paid tier About Vista SocialVisit site - Web
- Free plan
- No
- Paid from
- 55 /user/mo
- SLA management
- Yes
RecognisedDocumentedFree planPlatforms$33/mofirst paid tier About Zendesk Contact CenterVisit site
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which social media customer service software is ranked first on Everything Xiaomi?
Chatwoot is ranked #1 of 42 with a score of 7.4. Crisp is second and Soclo third.
How many of these have a free plan?
6 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Comm100 Contact Center has the lowest first paid tier we found: $2.58/mo.
How is this list ranked?
Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on. Paid placements never change a rank.