LiveAgent
Summary
LiveAgent is a customer-support platform that brings communication channels into one dashboard or inbox. Teams can handle email, live chat, phone, social media, WhatsApp, Viber and a knowledge base, with features including ticket automation, SLA management, a help center, customer portal and API access. The platform lists more than 200 integrations. Its AI chatbot provides support in more than 100 languages, while built-in AI can automate up to 75% of conversations. LiveAgent offers a free trial, but its listed information does not state a permanent free plan. The Small business tier costs 15.00 USD per agent per month when billed annually, or 19.00 USD per agent per month when billed monthly. Annual per-agent prices for Medium business, Large business and Enterprise are 29.00 USD, 49.00 USD and 69.00 USD per month, respectively. Monthly billing for those tiers is 35.00 USD, 59.00 USD and 85.00 USD per agent per month. Plans can be upgraded, downgraded or canceled anytime, with no contracts or setup fees. LiveAgent was founded in 2004 and is headquartered in Bratislava, Slovakia.
Who it is for
LiveAgent suits customer-support teams that need to manage several channels from one inbox. Its listed features also serve teams seeking ticket automation, SLA management, a help center and customer portal.
What is good
- Unifies email, chat, phone and social channels
- Lists more than 200 integrations
- AI chatbot supports more than 100 languages
- Plans can be changed or canceled anytime
- Includes ticket automation and SLA management
What to know first
- No permanent free plan is stated
- Small business starts at 15.00 USD per agent monthly when billed annually
- Monthly Small business billing is 19.00 USD per agent
Verdict
LiveAgent combines multichannel support tools with ticketing, automation and AI features. It offers a trial rather than a stated permanent free plan, and its starting price is billed per agent.
LiveAgent plans and pricing
All plansCompared on help desk software
- Free plan
- Yesliveagent.com
- Customer portal
- Yesliveagent.com
Facts
- Free plan
- Yescdn.liveagent.com · 20 Sept 2026
- Paid from
- 15cdn.liveagent.com · 20 Sept 2026
- Shared inbox
- Yescdn.liveagent.com · 20 Sept 2026
- SLA management
- Yescdn.liveagent.com · 20 Sept 2026
- Help center
- Yescdn.liveagent.com · 20 Sept 2026
- Ticket automation
- Yescdn.liveagent.com · 20 Sept 2026
- Customer portal
- Yescdn.liveagent.com · 20 Sept 2026
- API access
- Yescdn.liveagent.com · 20 Sept 2026
- Starting price
- Pricing starts at $15 per agent/month when billed annually.liveagent.com · 28 Sept 2026
- Billing options
- Plans can be billed annually or monthly, with annual pricing calculated by agent count.cdn.liveagent.com · 28 Sept 2026
- Free trial
- A 30-day free trial is available without requiring a credit card.liveagent.com · 28 Sept 2026
- Free plan status
- The page describes a free trial but does not state a permanent free plan.cdn.liveagent.com · 28 Sept 2026
- Trial commitment
- The trial can be tested before committing to a paid plan.liveagent.com · 28 Sept 2026
- Cancellation policy
- Plans can be upgraded, downgraded, or canceled anytime with no contracts or setup fees.liveagent.com · 28 Sept 2026
- Supported channels
- It supports email, live chat, phone, social media, WhatsApp, Viber, and a knowledge base.liveagent.com · 28 Sept 2026
- Unified inbox
- Multiple communication channels are unified in one dashboard or inbox.liveagent.com · 28 Sept 2026
- Integration count
- The platform lists more than 200 integrations.liveagent.com · 28 Sept 2026
- AI chatbot
- The AI chatbot provides 24/7 support in more than 100 languages.liveagent.com · 28 Sept 2026
- Conversation automation
- Built-in AI can automate up to 75% of conversations.liveagent.com · 28 Sept 2026
- Support availability
- LiveAgent advertises 24/7 customer service and contact availability.liveagent.com · 28 Sept 2026
- Team productivity
- The help desk claims to increase support team productivity by up to 20%.liveagent.com · 28 Sept 2026
- Ticket resolution
- Smart ticketing claims to resolve up to 28% more requests on first contact.liveagent.com · 28 Sept 2026
- Workload reduction
- The knowledge base claims to reduce support workload by up to 30%.liveagent.com · 28 Sept 2026
- Company ownership
- The footer identifies Quality Unit, LLC as the company.liveagent.com · 28 Sept 2026
- Compliance reference
- The page footer links to GDPR and a security policy.liveagent.com · 28 Sept 2026
Company
- Founded
- 2004liveagent.com · 23 Sept 2026
- Headquarters
- Bratislava, Slovakialiveagent.com · 23 Sept 2026
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Sources
- cdn.liveagent.com/pricing/;· checked 20 Sept 2026
- liveagent.com· checked 28 Sept 2026
- cdn.liveagent.com/pricing/· checked 28 Sept 2026