18.8
Chatwoot is an open-source customer support platform that brings customer conversations into a shared inbox and pairs it with a knowledge base.
Free planOpen sourceAndroidiOSWeb
Best Customer Support Software in 2026
Customer support software gives teams one place to manage customer questions, tickets and conversations. Products in this category are available through web, Android, iOS, Linux, API or self-hosted deployments.
28.1
Crisp is an AI customer support platform that brings conversations from different channels into a collaborative inbox.
Free planAndroidiOSWeb
38.1
Znuny is an open-source ticket and service management platform for help desks, IT service management, customer support, and other service operations.
Free planOpen sourceWebAPILinux
- 4
Zammad
Open sourceWebAPILinuxmacOS8.0From €9 a month - 5
Front
Front is customer communication software with shared inboxes, ticket automation, SLA management, a help center, a customer portal, and API access.
AndroidiOSWebAPI7.9From $25 a month - 6
Vision Helpdesk
Vision Helpdesk offers Help Desk, Satellite Help Desk, Service Desk, and Live Chat products for customer service and IT support.
AndroidiOSWebAPI7.8 - 7
Intercom
Intercom is a customer messaging and support platform for businesses serving customers through a website, app, or product experience.
AndroidiOSWeb7.7From $19 a month - 8
Re:amaze
Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses.
AndroidiOSWebAPI7.5From $29 a month - 9
Freshdesk
Freshdesk is customer service software for organizing support requests and conversations across email, web forms, chat, social networks, and messaging channels.
Free planAPI7.4From $19 a month - 10
Help Scout
Help Scout is customer support software that brings email, SMS, social, chat, and voice into a shared Inbox.
Free planAPI7.2From $25 a month - 11
Gorgias
Gorgias is a helpdesk designed for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together.
AndroidiOSWebAPI7.1 - 12
osTicket
osTicket is an open-source support ticketing system for handling inquiries received through email, web forms, and API.
Free planWebAPISelf-hosted7.1From $12 a month - 13
FreeScout
Free planAndroidiOSWebAPI7.0Free plan - 14
Andrea Helpdesk
Free planAndroidiOSWebAPI6.9Free plan - 15
Kayako
Kayako is an AI help desk and customer support platform from a company founded in 2001.
AndroidiOSWebAPI6.9$1 one-time - 16
Kustomer
Kustomer is an AI-native customer experience platform for managing customer relationships and service interactions.
AndroidiOSWebAPI6.8 - 17
LiveAgent
LiveAgent is a customer-support platform that brings communication channels into one dashboard or inbox.
API6.8From $15 a month - 18
Zoho Desk
Free planAPI6.6From ₹420 a month - 19
LibreDesk
Free planWebAPILinuxmacOS6.5Free plan - 20
Go Help Desk
WebAPISelf-hosted5.9 - 215.8From $25 a month
- 22
Zendesk AI Agents
Zendesk AI Agents is a paid customer-service offering for handling support conversations across social, web, mobile, voice, email, and messaging channels.
Web5.8From $228 a year - 23
Dixa
API5.7From €89 a month - 24
5.7From $7.20 a month - 25
5.7From $24 a month
Choosing well
Check phone access
Confirm whether the service has an Android app or relies on a mobile browser. Teams working across devices may also need web, iOS, Linux, API or self-hosted availability.
Match the support workflow
Look at how each product handles tickets, live chat and its knowledge base. Routing and repeat tasks may be covered by automation, while omnichannel features combine conversations from supported channels.
Review agent seats
Look at the included agent seats before comparing plans. A seat limit can affect how you organise the support team and when a paid tier becomes necessary.
Compare cost and deployment
Look for any free plan or trial, and note the paid-from price when one is shown. Deployment may be web-based, delivered through an API or self-hosted, so match it to your technical setup.
Check the licence
Some tools in this category provide open-source code. If you need to read or change the code, check the tool's licence and whether self-hosting is supported.
Questions people ask
Does customer support software work on Android?
Android is one of the platforms represented in this category. Check the individual product page to confirm whether a tool has an Android app or uses a mobile web interface.
Are free customer support tools available?
Yes. Some products offer a free plan, and some provide a free trial. Check the current plan terms before choosing.
Can I find open-source customer support software?
Yes. Some tools in this category provide open-source code. Check the licence and deployment details if you plan to modify or self-host it.
Which features should I compare?
Compare ticket management, live chat, knowledge base, omnichannel support, automation rules and included agent seats.
How can customer support software be deployed?
Deployment options represented here include web services, APIs and self-hosted software. Linux and mobile platforms are also represented.