Go Help Desk

What it does

Access and authentication

It offers Admin, Staff, and User roles, group-based ticket scoping, local accounts with TOTP MFA, and SAML 2.0 SSO.checked 12 Oct 2026

API access

Yeschecked 20 Sep 2026

API and AI

It provides a REST API with API key authentication and an MCP server for AI assistants to create and manage tickets as native tools.checked 12 Oct 2026

Attachments

The repository describes support for PDF, DOCX, XLSX, TXT, LOG, JPEG, PNG, and BMP attachments, with a 25 MB maximum and optional ClamAV scanning.checked 12 Oct 2026

Deployment

It runs with PostgreSQL and a Go binary and provides a Docker Compose quick start.checked 12 Oct 2026

Deployment components

The maker lists Go, React with Vite, PostgreSQL, and Docker as the product’s backend, frontend, database, and deployment technologies.checked 12 Oct 2026

Email privacy

Upgrade notes state that notification emails no longer include ticket content and instead link to the ticket by its tracking number.checked 12 Oct 2026

Extensibility

A sandboxed WASM plugin system can hook into ticket events, add UI panels, and connect external systems.checked 12 Oct 2026

Help center

Nochecked 20 Sep 2026

Hosting

The product runs on the operator’s infrastructure, with PostgreSQL and a single Go binary, and can be deployed using Docker Compose.checked 12 Oct 2026

Identity security

It supports local accounts with TOTP MFA and SAML 2.0 SSO for Okta, Azure AD, Google Workspace, and standard identity providers.checked 12 Oct 2026

Integrations

The product supports SAML identity providers including Okta, Azure AD, and Google Workspace, plus SMTP email notifications and outbound webhooks.checked 12 Oct 2026

License

The project is licensed under GNU Affero General Public License v3.0, which requires modifications, including hosted versions, to use the same license.checked 12 Oct 2026

Licensing and fees

The maker describes the product as open source and says it has no SaaS fees; the site links to the AGPL v3 license.checked 12 Oct 2026

Notable limits

The maker’s roadmap lists reporting, a knowledge base, custom admin-defined roles, multi-tenancy, a plugin registry, and ITSM ticket types as future milestones.checked 12 Oct 2026

Notifications and integrations

The product sends ticket-event notifications through SMTP, supports outbound webhooks, and offers a REST API and an MCP server.checked 12 Oct 2026

Product

Go Help Desk is an open-source ticket management system for staff to submit and track support requests and for teams to triage, respond to, and resolve them.checked 12 Oct 2026

Purpose

Go Help Desk is an open-source ticket management system for support teams to submit, track, triage, respond to, and resolve requests on their own infrastructure.checked 12 Oct 2026

Roadmap limits

The site lists reporting, a knowledge base, and custom admin-defined roles as planned v3 items, and multi-tenancy as a planned v4 item.checked 12 Oct 2026

Search

PostgreSQL full-text search ranks matches across ticket subjects and descriptions and supports word-prefix matching while typing.checked 12 Oct 2026

Search and replies

It includes reusable canned responses and relevance-ranked PostgreSQL full-text search across ticket subjects and descriptions.checked 12 Oct 2026

Security update

The site recommends v1.2.0, which it says fixes eight authentication and authorization defects present through v1.1.1; it warns that older admin-UI-created API keys and OAuth clients must be reissued after upgrading.checked 12 Oct 2026

SLA management

Yeschecked 20 Sep 2026

SLAs

Optional SLA targets can be configured by priority and category to track response and resolution times.checked 12 Oct 2026