LibreDesk
The facts below are what the maker publishes about LibreDesk, checked and dated. Our editors have not written about it yet.
Plans and prices
From LibreDesk's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free and open source | Free | All features included · self-hosted |
The facts
Each one read from LibreDesk's own pages, with the date it was checked.
What it does
- Access controls
- Teams can create custom roles with per-action permissions for teams and individual agents.checked 12 Oct 2026
- Agent tools
- Agent Copilot can draft replies, summarize conversations, and look up knowledge base answers from the inbox.checked 12 Oct 2026
- AI
- The AI assistant can answer live chat questions using a knowledge base and hand off conversations to a human when it cannot help.checked 12 Oct 2026
- API
- LibreDesk provides HTTP/JSON APIs and webhooks for custom integrations and workflows.checked 12 Oct 2026
- Automation
- Automation rules can tag, assign, and route conversations based on defined conditions.checked 12 Oct 2026
- Deployment
- LibreDesk runs as a single binary or Docker deployment and requires PostgreSQL and Redis.checked 12 Oct 2026
- Help center
- The help center supports searchable collections and articles in multiple languages.checked 12 Oct 2026
- Hosted option
- The product is self-hosted; its site says Railway offers a one-click deployment option.checked 12 Oct 2026
- Inbox
- Its omnichannel inbox brings live chat, email, and WhatsApp conversations into one place.checked 12 Oct 2026
- Integrations
- Email inboxes can connect through Google OAuth, Microsoft OAuth, or manual IMAP/SMTP configuration.checked 12 Oct 2026
- Product
- LibreDesk is an open-source, self-hosted omnichannel customer support desk for handling live chat, email, WhatsApp, and more.checked 12 Oct 2026
- Reporting
- The product supports CSAT surveys and tracks response times, resolution rates, and agent activity.checked 12 Oct 2026
- SSO
- Agents can sign in using external OpenID Connect providers such as Google or Keycloak; agent accounts must still be created in LibreDesk.checked 12 Oct 2026
- Supported binaries
- The download page lists binaries for Linux, macOS, Windows, FreeBSD, NetBSD, and OpenBSD.checked 12 Oct 2026
Money
- Price
- The site says LibreDesk is free to self-host, includes every feature, and has no paid tiers.checked 12 Oct 2026
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