Vision Helpdesk
Vision Helpdesk offers Help Desk, Satellite Help Desk, Service Desk, and Live Chat products for customer service and IT support.
What Vision Helpdesk is
Vision Helpdesk offers Help Desk, Satellite Help Desk, Service Desk, and Live Chat products for customer service and IT support. Help Desk brings conversations from email, web portal, social channels, phone, chat, and API into tickets, with workflow rules, SLAs, escalations, assignment, dispatch, and automatic closure. Satellite Help Desk supports multiple companies, brands, or products from one staff portal, with separate branded customer portals and database-level data isolation. Service Desk includes IT asset and CMDB functions, incident and change management, knowledge bases, and service catalogs. Live Chat provides real-time messaging, routing and escalation rules, customizable widgets, canned responses, and reports. The suite includes a shared inbox, help center, customer portal, ticket automation, and API access. Deployment options include cloud-hosted SaaS and on-premises downloads. Listed Help Desk SaaS plans are $12.00 per month for Starter and $20.00 per month for Pro, billed annually; download plans are $8.00 and $16.00 per month respectively, billed annually. A 30-day trial is listed. Encryption of customer data at rest requires the Advanced Security Add-on.
Good
- Centralizes conversations from multiple channels into tickets.
- Supports SLAs, escalations, and ticket automation.
- Satellite Help Desk separates branded customer portals.
- Service Desk includes IT asset and CMDB functions.
- Offers Android and iPhone staff apps.
Watch out
- Encryption at rest requires the Advanced Security Add-on.
- The free on-premises license is limited to eligible organizations.
- Major-version upgrades may incur a fee on free licenses.
Who it suits
Vision Helpdesk suits businesses handling customer support or IT service management, including organizations supporting multiple brands or companies. The product range and deployment options accommodate teams choosing between SaaS and on-premises installation.
Verdict
Vision Helpdesk covers customer support, multi-brand ticketing, IT service management, and live chat across cloud and on-premises options. Compare the deployment and product plans, and note that at-rest encryption is an add-on.
Plans and prices
From Vision Helpdesk's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter Help Desk SaaS | $15 a month | per agent · USA/UK/EU/IN · support and updates included · month to month |
| Pro Help Desk SaaS | $25 a month | per agent · USA/UK/EU/IN · support and updates included · month to month |
| Starter Help Desk Download | $8 a month | On-premises installation · Free support and software updates · billed annually |
| Pro Help Desk Download | $16 a month | On-premises installation · Free support and software updates · billed annually |
| Satellite Help Desk SaaS | $30 a month | per agent · USA/UK/EU/IN · support and updates included · month to month |
| Pro Service Desk SaaS | $40 a month | per agent · USA/UK/EU/IN · support and updates included · month to month |
| Ent Service Desk SaaS | $60 a month | per agent · USA/UK/EU/IN · support and updates included · month to month |
| Starter Help Desk — Download recurring | $810 a month | Per agent · Install on your server · Annually or month to month |
| Starter Help Desk — SaaS | $1,215 a month | Per agent · SaaS locations: USA / UK / EU / IN · Annually or month to month |
| Pro Help Desk — Download recurring | $1,620 a month | Per agent · Install on your server · Annually or month to month |
| Pro Help Desk — SaaS | $2,025 a month | Per agent · SaaS locations: USA / UK / EU / IN · Annually or month to month |
| Satellite Help Desk — Download recurring | $2,025 a month | Per agent · Install on your server · Annually or month to month |
| Pro Service Desk — Download recurring | $2,430 a month | Per agent · Install on your server · Annually or month to month |
| Satellite Help Desk — SaaS | $2,430 a month | Per agent · SaaS locations: USA / UK / EU / IN · Annually or month to month |
| Pro Service Desk — SaaS | $3,240 a month | Per agent · SaaS locations: USA / UK / EU / IN · Annually or month to month |
| Ent Service Desk — Download recurring | $3,240 a month | Per agent · Install on your server · Annually or month to month |
| Ent Service Desk — SaaS | $4,860 a month | Per agent · SaaS locations: USA / UK / EU / IN · Annually or month to month |
The facts
Each one read from Vision Helpdesk's own pages, with the date it was checked.
What it does
- Automation
- Workflow, SLA, escalation, dispatcher, round-robin, notification, macro and automatic-close rules automate ticket handling.checked 15 Oct 2026
- Data residency
- Customers can select US, UK or EU hosting regions, and the GDPR policy lists AWS, PhoenixNAP, PoundHost and LeaseWeb subprocessors.checked 15 Oct 2026
- Documentation and support
- The support portal provides searchable solutions and incident submission, while the developer page links to API examples hosted in that portal.checked 15 Oct 2026
- Encryption limitation
- Encryption in transit is standard, while encryption at rest is offered only with the Advanced Security add-on.checked 15 Oct 2026
- Extensibility
- The product is modular, lets administrators enable or disable modules, and claims about 90% of its code is open for custom modules.checked 15 Oct 2026
- Help desk channels
- The help desk converts email, phone, chat, Facebook, Twitter, API and web requests into centrally managed tickets.checked 15 Oct 2026
- Integrations
- Listed integrations include Facebook, Twitter, Google Workspace, Office 365, Exchange, Active Directory, PayPal, Drupal, WHMCS, Clientexec, Twilio, WordPress, SugarCRM and HostBill.checked 15 Oct 2026
- Intended users
- The company says its products serve businesses from small to enterprise size, including organizations supporting multiple companies, brands, or products.checked 12 Oct 2026
- IT service management
- Service Desk includes IT asset and CMDB functions, incident, problem, change, release, knowledge-base, and service-catalog management.checked 12 Oct 2026
- Licence
- The EULA grants a proprietary, non-exclusive, non-transferable licence and prohibits copying, modification, reverse engineering and sublicensing.checked 15 Oct 2026
- Limit: dated interface and mobile reliability
- Reviewers report an outdated interface, confusing navigation, a buggy mobile app, lost connections and slow performance at high ticket volumes.checked 15 Oct 2026
- Limit: pricing and feature freshness
- Independent reviews mention potentially high cost and say features can feel insufficiently updated for the price.checked 15 Oct 2026
- Limit: support and collaboration issues
- A TrustRadius reviewer reports lackluster support and a bug that took about a month to fix; Gartner feedback also cites slow performance and weak collaboration.checked 15 Oct 2026
- Live chat
- Live Chat is a secure real-time multi-company messaging product aimed at sales engagement and faster support responses.checked 15 Oct 2026
- Multichannel tickets
- Help Desk centralizes customer conversations from email, web portal, Twitter, Facebook, phone, chat, and API into tickets.checked 12 Oct 2026
Money
- Billing and time tracking
- Agents can track time and charge customers per ticket or by time, with tax rules, packages, payment gateways and billing reports.checked 15 Oct 2026
- Free eligibility
- The maker offers free on-premises licenses to registered charities, nonprofits, NGOs, and qualifying open-source projects; the free license includes Vision Helpdesk branding and major-version upgrades may incur a fee.checked 12 Oct 2026
- Free eligibility plan
- A free downloadable on-premises licence is offered to registered charities, nonprofits and open-source projects, subject to branding and usage conditions.checked 15 Oct 2026
- Free trial
- The vendor advertises a 30-day no-obligation trial for SaaS and on-premises products.checked 15 Oct 2026
The company
- Company identity
- The maker is JPK Software Solutions Pvt. Ltd., a privately held company located in Nashik, Maharashtra, India.checked 15 Oct 2026
- Company size and founding
- LinkedIn lists Vision Helpdesk as founded in 2005 with 11–50 employees and headquarters in Nashik, Maharashtra.checked 15 Oct 2026
- Founded
- 2007checked 28 Sep 2026
- Headquarters
- Nashik, Maharashtra, Indiachecked 28 Sep 2026
Where it runs
- Mobile apps
- The maker offers free Android and iPhone apps for staff to manage incident work while away from their desks.checked 12 Oct 2026
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