FreeScout
The facts below are what the maker publishes about FreeScout, checked and dated. Our editors have not written about it yet.
Plans and prices
From FreeScout's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| FreeScout | Free | Unlimited support agents · unlimited tickets · unlimited mailboxes · self-hosted |
The facts
Each one read from FreeScout's own pages, with the date it was checked.
What it does
- API
- The maker lists an API and webhooks module that enables API and webhook features.checked 11 Oct 2026
- API access
- Yeschecked 20 Sep 2026
- Channels
- It centralizes customer conversations from email, WhatsApp, Telegram, Facebook, Slack, and Live Chat.checked 11 Oct 2026
- Core features
- The product includes saved replies, internal notes, auto replies, conversation merging and forwarding, collision detection, and search.checked 11 Oct 2026
- Customer portal
- Yeschecked 20 Sep 2026
- Email integration supports SMTP, IMAP, and POP3, with OAuth authentication for Microsoft Office 365 and Google Workspace.checked 11 Oct 2026
- Encryption
- A Mail Signing & Encryption module supports PGP or S/MIME mail signing and encryption.checked 11 Oct 2026
- Help center
- Yeschecked 20 Sep 2026
- Integrations
- The maker lists Zapier and Make for connecting FreeScout to other services.checked 11 Oct 2026
- Languages
- FreeScout says it is translated into 33 languages.checked 11 Oct 2026
- Limit
- The maker’s module FAQ says each module license key is requested to be used on one FreeScout instance.checked 11 Oct 2026
- Mobile
- The maker says its mobile apps support the same functionality and modules as the web installation, for support agents and administrators.checked 11 Oct 2026
- Privacy
- The maker describes FreeScout as self-hosted and says users can avoid giving up privacy or being locked into a service they do not control.checked 11 Oct 2026
- Product
- FreeScout is a free, open-source help desk and shared inbox built with PHP and Laravel.checked 11 Oct 2026
- Security
- The maker lists an Extra Security module that can add reCAPTCHA to the login form or End-User Portal and restrict access by IP address.checked 11 Oct 2026
- Shared inbox
- Yeschecked 20 Sep 2026
- SLA management
- Yeschecked 20 Sep 2026
- Support
- For installation or configuration difficulties, the maker directs users to the installation guide troubleshooting section or GitHub.checked 11 Oct 2026
- Ticket automation
- Yeschecked 20 Sep 2026
- Use case
- FreeScout is intended for organizations that need professional customer support without the cost of Zendesk or Help Scout.checked 11 Oct 2026
Money
- Free plan
- Yeschecked 20 Sep 2026
Alternatives to FreeScout
- 1
Chatwoot
Free planOpen sourceAndroidiOSWebAPI9.4From $19 a month - 2
Desk365
Free planAndroidiOSWebAPI8.7From $12 a month - 3
Front
AndroidiOSWebAPI8.6From $25 a month - 4
Intercom
AndroidiOSWeb8.5From $19 a month - 5
Deskero
Free planAndroidiOSWebAPI8.5From $12 a month - 6
Odoo Helpdesk
Free planAndroidiOSWebAPI8.4From $31.10 a month