Andrea Helpdesk
The facts below are what the maker publishes about Andrea Helpdesk, checked and dated. Our editors have not written about it yet.
Plans and prices
From Andrea Helpdesk's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Andrea Helpdesk | Free | Unlimited agents · Unlimited tickets · Unlimited customers · Unlimited knowledge-base articles · Email + IMAP across unlimited inboxes · REST API · Billed never |
The facts
Each one read from Andrea Helpdesk's own pages, with the date it was checked.
What it does
- Agent collaboration
- Agents can use channel chat, direct messages, @mentions, read cursors, and typing events inside the helpdesk.checked 11 Oct 2026
- API
- The product includes a REST API, with documentation covering authentication, tickets, replies, attachments, portal routes, and update endpoints.checked 11 Oct 2026
- API access
- Yeschecked 25 Sep 2026
- Customer portal
- Customers can sign in by email magic link, submit tickets, and view open tickets and history.checked 11 Oct 2026
- Data hosting
- The maker says tickets stay on the customer's server and database; Andrea is self-hostable on a LAMP stack.checked 11 Oct 2026
- The product polls multiple IMAP accounts and supports RFC 5322-compliant threading, quote and signature stripping, inline images, and per-tag sender addresses.checked 11 Oct 2026
- Help center
- Yeschecked 25 Sep 2026
- Intended users
- The maker describes Andrea as a helpdesk for people who would rather own their helpdesk.checked 11 Oct 2026
- Knowledge base
- The knowledge base supports rich-text articles and shares a search bar with tickets.checked 11 Oct 2026
- Notifications
- Andrea supports Slack webhooks, browser notifications, and installable PWA push notifications for tickets and chat.checked 11 Oct 2026
- Product
- Andrea Helpdesk is a self-hosted customer support platform built as a PHP application.checked 11 Oct 2026
- Security
- Listed safeguards include role-based access, Firebase JWT session authentication, HMAC-signed attachment downloads, MIME validation, path-traversal protection, and CSRF-safe session handling.checked 11 Oct 2026
- Shared inbox
- Yeschecked 25 Sep 2026
- SLA management
- Yeschecked 25 Sep 2026
- Support
- The pricing page says there is no paid support offering yet and directs users to GitHub issues for help.checked 11 Oct 2026
- Technology requirements
- The installation documentation lists PHP 8.1 or newer, MySQL 8.0 or newer, and Apache with mod_rewrite or equivalent routing as minimum server requirements.checked 11 Oct 2026
- Ticket automation
- Yeschecked 25 Sep 2026
- Ticketing
- Tickets can come in through email, the agent interface, or the customer portal, and support parent-child links, tags, CCs, internal notes, bulk actions, and SLA escalation.checked 11 Oct 2026
Money
- Free plan
- Yeschecked 25 Sep 2026
Where it runs
- Platforms
- The documentation says Andrea can be installed as a PWA on desktop, Android, or iOS devices.checked 11 Oct 2026
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