Andrea Helpdesk
7.1#40 in help desk softwareFree planFree planAndroidiOSWebAPI
VisitAndrea Helpdesk vs Chatwoot
What both publish
| Fact | Andrea Helpdesk | Chatwoot |
|---|---|---|
| Free plan | Yes | Yes |
| Knowledge base | The knowledge base supports rich-text articles and shares a search bar with tickets. | Chatwoot provides customizable help-center portals, multiple portals for different brands or products, multilingual content, and AI-powered search. |
| Product | Andrea Helpdesk is a self-hosted customer support platform built as a PHP application. | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. |
| Security | Listed safeguards include role-based access, Firebase JWT session authentication, HMAC-signed attachment downloads, MIME validation, path-traversal protection, and CSRF-safe session handling. | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. |
| Support | The pricing page says there is no paid support offering yet and directs users to GitHub issues for help. | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. |
Andrea Helpdesk plans
- Andrea HelpdeskFree
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Pick Andrea Helpdesk if…
You want what its maker publishes above — check its page for the details.
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.