Freshdesk
8.2#10 in help desk softwareFrom $19 a monthFree planAPI
VisitFreshdesk vs LiveAgent
What both publish
| Fact | Freshdesk | LiveAgent |
|---|---|---|
| API access | Yes | Yes |
| Customer portal | Plans include a customer portal and knowledge base. | Yes |
| Founded | 2010 | 2004 |
| Free plan | No | Yes |
| Free trial | The page offers a free trial. | A 30-day free trial is available without requiring a credit card. |
| Headquarters | San Mateo, California, United States | Bratislava, Slovakia |
| Help center | Yes | Yes |
| Shared inbox | Plans include a shared inbox for support-team collaboration. | Yes |
| SLA management | Pro and Enterprise include multiple SLA policies. | Yes |
| Starting price | Paid plans start at $19 per agent per month, billed annually. | Pricing starts at $15 per agent/month when billed annually. |
| Ticket automation | Automations support repetitive tasks, follow-ups, and escalations. | Yes |
Freshdesk plans
- Free programFree
- Growth$19 a month
- Pro$55 a month
- Enterprise$89 a month
LiveAgent plans
- Small business$15 a month
- Medium business$29 a month
- Large business$49 a month
- Enterprise$69 a month
- Small business annual$15 a month
- Small business monthly$19 a month
Pick Freshdesk if…
Freshdesk suits support teams that need a shared place to handle customer conversations across multiple channels. It may also fit teams that need multilingual support, automation, and controls over agent access.
Pick LiveAgent if…
LiveAgent suits customer-support teams that need to manage several channels from one inbox. Its listed features also serve teams seeking ticket automation, SLA management, a help center and customer portal.