Best Customer Service Gamification Software in 2026
Updated
In short: Freshdesk is ranked #1 of 25 as of 4 October 2026, ahead of MaestroQA and BoardQ. The best-ranked option with a free plan is MaestroQA. The lowest first paid tier on this page is Plecto at $2/mo.
Customer service gamification software brings challenges, rewards and competitive mechanics into support-team workflows. Compare core mechanics and challenge scheduling to understand how activities are structured, then look at leaderboard scope and team leaderboards to see how progress is represented. A rewards catalog may matter if incentives are part of your approach. Supported helpdesks and single sign-on are useful points to check for fit, alongside free-plan availability and paid-from pricing. LiveAgent, Freshdesk and Trakdesk lead the ranking, with Genesys Workforce Engagement Management and Vonage SMS API following. Compare the listed features with the behaviors you want to encourage and the tools your team already uses.
25 customer service gamification software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
#1 Freshdesk Top pick · 6.7 Free plan · $19/mo
#2 MaestroQA Runner-up · 6.7 Free plan · $185/mo
#3 BoardQ Also great · 6.6 Free plan · $8.99/mo
- Free plan api
- Free plan
- No
RecognisedDocumentedFree planPlatforms$19/mofirst paid tier About FreshdeskVisit site - Free plan extensionWebRecognisedDocumentedFree planPlatforms$185/mofirst paid tier About MaestroQAVisit site
- Free plan apiWeb
- Free plan
- Yes
- Leaderboard scope
- both
RecognisedDocumentedFree planPlatforms$8.99/mofirst paid tier About BoardQVisit site - AndroidiOSmacOSWebWindows
- Free plan
- No
- Paid from
- 155 /user/mo
RecognisedDocumentedFree planPlatforms£2.33/mofirst paid tier About Genesys Workforce Engagement ManagementVisit site - Free trial api
- Free plan
- Yes
- Paid from
- 15 /user/mo
RecognisedDocumentedFree planPlatforms$15/mofirst paid tier About LiveAgentVisit site - Free trial AndroidapiiOSWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms - apimacOSWebWindows
- Paid from
- 65 /user/mo
RecognisedDocumentedFree planPlatforms$65/mofirst paid tier About RingCentral RingCXVisit site - apiself-hostedWebRecognisedDocumentedFree planPlatforms
- Free trial apiiOSWeb
- Free plan
- No
- Paid from
- 3 /user/mo
- Leaderboard scope
- both
RecognisedDocumentedFree planPlatforms$3/mofirst paid tier About GamifierVisit site - Free trial AndroidapiiOSWeb
- Free plan
- No
- Leaderboard scope
- both
RecognisedDocumentedFree planPlatforms - AndroidiOSWeb
- Free plan
- No
- Paid from
- 29.23 /user/mo
- Team leaderboards
- Yes
- Challenge scheduling
- Yes
- Leaderboard scope
- both
RecognisedDocumentedFree planPlatforms$29.23/mofirst paid tier About TouchPoint One A-GAME FlexVisit site - WebiOSAndroid
- Free plan
- No
RecognisedDocumentedFree planPlatforms$79/mofirst paid tier About GeckoboardVisit site - Web
- Free plan
- No
- Paid from
- 165 /user/mo
- Team leaderboards
- Yes
- Challenge scheduling
- Yes
- Leaderboard scope
- both
RecognisedDocumentedFree planPlatforms$85/mofirst paid tier About Talkdesk CX CloudVisit site - api
- Free plan
- Yes
- Paid from
- 9.99 /user/mo
RecognisedDocumentedFree planPlatforms$9.99/mofirst paid tier About TrakdeskVisit site - apiWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms - Free trial apiWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms - WebWindows
- Team leaderboards
- No
- Rewards catalog
- No
- Challenge scheduling
- No
- Leaderboard scope
- individual
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Paid from
- 24 /user/mo
RecognisedDocumentedFree planPlatforms$2/mofirst paid tier About PlectoVisit site - WebRecognisedDocumentedFree planPlatforms
-
- Rewards catalog
- Yes
- Challenge scheduling
- Yes
- Leaderboard scope
- individual
RecognisedDocumentedFree planPlatforms - Web
- Team leaderboards
- Yes
- Rewards catalog
- Yes
- Leaderboard scope
- both
RecognisedDocumentedFree planPlatforms -
- Free plan
- No
RecognisedDocumentedFree planPlatforms - Web
- Rewards catalog
- Yes
- Leaderboard scope
- individual
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Team leaderboards
- Yes
- Rewards catalog
- Yes
- Challenge scheduling
- Yes
- Leaderboard scope
- both
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Paid from
- 25 /user/mo
- Leaderboard scope
- individual
RecognisedDocumentedFree planPlatforms
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer service gamification software is ranked first on Everything Xiaomi?
Freshdesk is ranked #1 of 25 with a score of 6.7. MaestroQA is second and BoardQ third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Plecto has the lowest first paid tier we found: $2/mo.
How is this list ranked?
Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on. Paid placements never change a rank.