DialedIn Agent Gamification
DialedIn Agent Gamification adds visual dashboards for real-time call activity and an individual top-10 leaderboard.
What DialedIn Agent Gamification is
DialedIn Agent Gamification adds visual dashboards for real-time call activity and an individual top-10 leaderboard. It is described for high-volume outbound call centers, and includes access to agent analysis and agent summary reports. DialedIn also describes a web portal for dashboards, reports, and metrics accessible on mobile devices; the listed platforms are web and Windows. Every user tier includes the complete DialedIn platform and every feature. Software prices are shown separately from telecom minutes: the 200+ user tier is $25 a month, while the 5–49 user tier is $69 a month. Pay-as-you-go standard routing is listed at 0.0125 USD per minute. Integrations include Salesforce, HubSpot, Zoho, Slack, Microsoft Teams, Zendesk, and others. DialedIn says CRMs with an API or URL data posting can be integrated, and webhooks can synchronize data back to the dialer. The company says it has focused on call center software for two decades and offers technical support and ongoing training by phone or online.
Good
- Shows real-time call activity and a top-10 leaderboard.
- Includes agent analysis and summary reports.
- Web portal metrics are accessible on mobile devices.
- Every user tier includes the complete platform and every feature.
Watch out
- No free plan is listed.
- Telecom minutes are billed separately from software.
- Standard routing costs 0.0125 USD per minute pay-as-you-go.
Who it suits
This feature suits high-volume outbound call centers that want agents and managers to view call activity and leaderboard standings. Mobile access to the web portal may suit teams checking dashboards and reports on mobile devices.
Verdict
DialedIn Agent Gamification centers on call-activity visibility, leaderboard standings, and agent reports. Factor the separate telecom-minute charge into the software tier price.
Plans and prices
From DialedIn Agent Gamification's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| 200+ users | $25 a month | Complete platform + every feature · software only; telecom minutes separate |
| 100-199 users | $39 a month | Complete platform + every feature · software only; telecom minutes separate |
| 50-99 users | $59 a month | Complete platform + every feature · software only; telecom minutes separate |
| 5-49 users | $69 a month | Complete platform + every feature · software only; telecom minutes separate |
The facts
Each one read from DialedIn Agent Gamification's own pages, with the date it was checked.
What it does
- Audience
- DialedIn describes the feature as intended for high-volume outbound call centers.checked 7 Oct 2026
- Custom integrations
- DialedIn says CRMs with an API or URL data posting can be integrated, and webhooks can synchronize data back to the dialer.checked 7 Oct 2026
- Integrations
- The integrations page lists Salesforce, HubSpot, Zoho, Slack, Microsoft Teams, DNC.com, Verint, NICE, Twilio, Vonage, RingCentral, Zendesk, Jira, Google, REST API, webhooks, and SDKs.checked 7 Oct 2026
- Privacy and security
- The privacy policy says the site uses regular malware scanning and an SSL certificate, and does not use vulnerability scanning or PCI-standard scanning.checked 7 Oct 2026
- Purpose
- Agent gamification presents visual dashboards with real-time call activity and a top-10 leaderboard to motivate agents.checked 7 Oct 2026
- Reporting
- The gamification feature provides access to agent analysis and agent summary reports.checked 7 Oct 2026
- Support
- The About page says technical support and ongoing training are available by phone or online.checked 7 Oct 2026
- Telecom pricing
- Software prices are shown separately from telecom minutes, with pay-as-you-go standard routing listed at $0.0125 per minute.checked 7 Oct 2026
- Web access
- DialedIn describes a web portal for real-time dashboards, reports, and metrics accessible using mobile devices.checked 7 Oct 2026
The company
- Company history
- The About page says DialedIn has focused on call center software for two decades.checked 7 Oct 2026
- Headquarters
- DialedIn lists its address as 900 S. Pine Island Rd, Suite 390, Plantation, FL 33324.checked 7 Oct 2026
Where it runs
- Platform pricing
- The pricing page says every user tier includes the complete DialedIn platform and every feature.checked 7 Oct 2026
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