DialedIn Agent Gamification
6.0#16 in customer service gamification softwareFrom $39 a monthWebWindows
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| Fact | DialedIn Agent Gamification | Freshdesk |
|---|---|---|
| Headquarters | DialedIn lists its address as 900 S. Pine Island Rd, Suite 390, Plantation, FL 33324. | San Mateo, California, United States |
This feature suits high-volume outbound call centers that want agents and managers to view call activity and leaderboard standings. Mobile access to the web portal may suit teams checking dashboards and reports on mobile devices.
Freshdesk suits support teams that need a shared place to handle customer conversations across multiple channels. It may also fit teams that need multilingual support, automation, and controls over agent access.