DialedIn Agent Gamification
6.0#16 in customer service gamification softwareFrom $39 a monthWebWindows
VisitDialedIn Agent Gamification vs Genesys Workforce Engagement Management
Genesys Workforce Engagement Management
7.5#2 in customer service gamification softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | DialedIn Agent Gamification | Genesys Workforce Engagement Management |
|---|---|---|
| Headquarters | DialedIn lists its address as 900 S. Pine Island Rd, Suite 390, Plantation, FL 33324. | Menlo Park, California, United States |
| Integrations | The integrations page lists Salesforce, HubSpot, Zoho, Slack, Microsoft Teams, DNC.com, Verint, NICE, Twilio, Vonage, RingCentral, Zendesk, Jira, Google, REST API, webhooks, and SDKs. | Genesys says AppFoundry offers more than 600 prebuilt apps and integrations from over 300 marketplace partners. |
| Purpose | Agent gamification presents visual dashboards with real-time call activity and a top-10 leaderboard to motivate agents. | Genesys describes WEM as a suite of AI-powered capabilities for contact centre teams, integrated with its CCaaS solution. |
DialedIn Agent Gamification plans
- 200+ users$25 a month
- 100-199 users$39 a month
- 50-99 users$59 a month
- 5-49 users$69 a month
Genesys Workforce Engagement Management plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 4$240 a month
- Genesys Cloud 2 + Workforce Engagement Management add-on£28
- Genesys Cloud 1 + Workforce Engagement Management add-on£42
- Genesys Cloud CX 3$155
Pick DialedIn Agent Gamification if…
This feature suits high-volume outbound call centers that want agents and managers to view call activity and leaderboard standings. Mobile access to the web portal may suit teams checking dashboards and reports on mobile devices.
Pick Genesys Workforce Engagement Management if…
WEM is intended for contact centre agents, supervisors, planners, and managers who need forecasting, scheduling, performance, quality, or reporting capabilities.