Trakdesk

C tier on Help desk softwareScore 6.2 · #69 of 101

Android app: Not listed
Free plan: No
Paid plans from: $9.99/mo
Runs on: api

trakdesk.com

Summary

Trakdesk is customer support software from Trakdesk, a maker based in Mableton, Georgia. It provides a shared inbox for support requests, along with ticket automation, SLA management, a help center and a customer portal. API access is listed, and the platform entry identifies API as its platform. Trakdesk has a free plan, paid plans starting at $9.99/user/mo billed annually, and a 30-day trial. The Starter plan includes email-to-ticket, custom domain, ticket time tracking, a single business hour, multiple email accounts and satisfaction surveys. Professional adds multiple business hours and SLA policies, as well as announcements and ticket forms. Business includes portal customization, advanced and scheduled reports, ticket scheduling, and quotes and invoices. Enterprise lists a custom email server, custom SSL certificate, IP whitelisting and a security audit report. Its listed price is $44.99 per month when billed annually; the plan also lists $49.99 per agent, billed monthly.

Who it is for

Trakdesk may suit organizations handling customer requests through multiple email accounts and needing ticket automation, SLA policies or a customer portal. Teams that need advanced reports or security controls can consider its higher listed plans.

What is good

Free plan and 30-day trial are listed.
Shared inbox and ticket automation are included.
SLA management and customer portal are available.
API access is listed.

What to know first

The platform list identifies API only.
Starter requires annual billing at $9.99 per month.
Enterprise also lists $49.99 per agent, billed monthly.

Verdict

Trakdesk brings shared inbox, ticketing and customer-facing support tools together, with additional SLA and reporting options on higher plans. Check the annual billing terms and the Enterprise per-agent charge against your requirements.

Trakdesk plans and pricing

All plans

Starter $9.99/mo billed annually Email to ticket · Custom domain · Ticket time tracking · Single business hour · Multiple email accounts · Satisfaction surveys trakdesk.com · 19 Sept 2026

Professional $16.99/mo billed annually Announcements · Multiple business hours · Multiple SLA policies · Company and group SLA · Multiple ticket forms · Custom DKIM trakdesk.com · 19 Sept 2026

Business $24.99/mo billed annually Game mechanics · Portal customization · Advanced reports · Scheduled reports · Ticket scheduler · Quotes and invoices trakdesk.com · 19 Sept 2026

Enterprise $44.99/mo billed annually Custom email server · Custom SSL certificate · IP whitelisting · Security audit report · $49.99 per agent, billed monthly trakdesk.com · 19 Sept 2026