Trakdesk
Trakdesk is customer support software from Trakdesk, a maker based in Mableton, Georgia.
What Trakdesk is
Trakdesk is customer support software from Trakdesk, a maker based in Mableton, Georgia. It provides a shared inbox for support requests, along with ticket automation, SLA management, a help center and a customer portal. API access is listed, and the platform entry identifies API as its platform. The Starter plan includes email-to-ticket, custom domain, ticket time tracking, a single business hour, multiple email accounts and satisfaction surveys. Professional adds multiple business hours and SLA policies, as well as announcements and ticket forms. Business includes portal customization, advanced and scheduled reports, ticket scheduling, and quotes and invoices. Enterprise lists a custom email server, custom SSL certificate, IP whitelisting and a security audit report. Its listed price is $44.99 per month when billed annually; the plan also lists $49.99 per agent, billed monthly.
Good
- Free plan and 30-day trial are listed.
- Shared inbox and ticket automation are included.
- SLA management and customer portal are available.
- API access is listed.
Watch out
- The platform list identifies API only.
- Starter requires annual billing at $9.99 per month.
- Enterprise also lists $49.99 per agent, billed monthly.
Who it suits
Trakdesk may suit organizations handling customer requests through multiple email accounts and needing ticket automation, SLA policies or a customer portal. Teams that need advanced reports or security controls can consider its higher listed plans.
Verdict
Trakdesk brings shared inbox, ticketing and customer-facing support tools together, with additional SLA and reporting options on higher plans. Check the annual billing terms and the Enterprise per-agent charge against your requirements.
Plans and prices
From Trakdesk's own pricing page, checked 19 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $9.99 a month | Email to ticket · Custom domain · Ticket time tracking · Single business hour · Multiple email accounts · Satisfaction surveys · billed annually |
| Professional | $16.99 a month | Announcements · Multiple business hours · Multiple SLA policies · Company and group SLA · Multiple ticket forms · Custom DKIM · billed annually |
| Business | $24.99 a month | Game mechanics · Portal customization · Advanced reports · Scheduled reports · Ticket scheduler · Quotes and invoices · billed annually |
| Enterprise | $44.99 a month | Custom email server · Custom SSL certificate · IP whitelisting · Security audit report · $49.99 per agent, billed monthly · billed annually |
The facts
Each one read from Trakdesk's own pages, with the date it was checked.
What it does
- API access
- Yeschecked 19 Sep 2026
- Customer portal
- Yeschecked 19 Sep 2026
- Help center
- Yeschecked 19 Sep 2026
- Paid from
- 9.99checked 19 Sep 2026
- Shared inbox
- Yeschecked 19 Sep 2026
- SLA management
- Yeschecked 19 Sep 2026
- Ticket automation
- Yeschecked 19 Sep 2026
Money
- Free plan
- Yeschecked 19 Sep 2026
The company
- Headquarters
- Mableton, Georgia, USAchecked 28 Sep 2026
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