Freshdesk
8.2#10 in help desk softwareFrom $19 a monthFree planAPI
VisitFreshdesk vs Trakdesk
What both publish
| Fact | Freshdesk | Trakdesk |
|---|---|---|
| API access | Yes | Yes |
| Customer portal | Plans include a customer portal and knowledge base. | Yes |
| Free plan | No | Yes |
| Headquarters | San Mateo, California, United States | Mableton, Georgia, USA |
| Help center | Yes | Yes |
| Shared inbox | Plans include a shared inbox for support-team collaboration. | Yes |
| SLA management | Pro and Enterprise include multiple SLA policies. | Yes |
| Ticket automation | Automations support repetitive tasks, follow-ups, and escalations. | Yes |
Freshdesk plans
- Free programFree
- Growth$19 a month
- Pro$55 a month
- Enterprise$89 a month
Trakdesk plans
- Starter$9.99 a month
- Professional$16.99 a month
- Business$24.99 a month
- Enterprise$44.99 a month
Pick Freshdesk if…
Freshdesk suits support teams that need a shared place to handle customer conversations across multiple channels. It may also fit teams that need multilingual support, automation, and controls over agent access.
Pick Trakdesk if…
Trakdesk may suit organizations handling customer requests through multiple email accounts and needing ticket automation, SLA policies or a customer portal. Teams that need advanced reports or security controls can consider its higher listed plans.