TouchPoint One A-GAME Flex

TouchPoint One A-GAME Flex is a gamification platform for distributed customer contact workforces. It is best suited to contact-center leaders who want to run KPI-based competitions across agents and teams, with configurable game formats and automated launches. Its tight integration with Acuity makes it a more natural fit for organizations using that platform.

Overview

Flex supports individual, team, and company-wide competitions using leaderboards, points, and time-based games. Organizations can choose metrics such as Acuity KPIs, Balanced Score, coaching, audit, and ESAT, or bring in external data. That range lets managers shape contests around sales, attendance, quality, or retention goals rather than relying on a single scoring model.

Duels and multi-team competitions add ways to structure participation, and workforce participation is unlimited. Once configured, launches and notifications are automated, reducing the work of running recurring contests. Reporting dashboards help managers assess the impact of those initiatives, while integrated coaching aligns agent support with the competition strategy.

Key features

• Configurable games: Leaderboard, points-based, and time-based formats can be set up for individuals, teams, or the company. Team leaderboards and both agent- and team-level competition are supported.
• Flexible scoring: KPI choices include Acuity primary and sub-KPIs, Balanced Score, coaching, audit, and ESAT metrics, with external data-source integration as another option. This is useful when contests need to reflect more than one measure of performance.
• Automated operation: Configured games launch and send notifications automatically, while dashboards show the impact of gamification initiatives. Automation reduces recurring administration, though the platform is still built around a configured game structure.
• Coaching connection: Integrated coaching is designed to align agent support with game strategies, connecting competition to performance support.

Pricing

A-GAME Flex is included as an add-on in Acuity Plus, alongside Acuity Core. The listed price is $29.23 a month, billed at $29.23 USD/user/month, with monthly SaaS fees based on a 100-user minimum. The A-GAME Gamification Suite add-on includes Flex and Leagues/Xtreme; the price scope is Acuity Core plus one or more add-on modules.

The per-user rate may suit larger contact-center operations, but the 100-user minimum makes it a poor match for small teams or buyers seeking a standalone, low-commitment gamification subscription. There is no free plan.

Platforms

Flex is offered for Android, iOS, and the web. It is an AWS-hosted cloud service integrated with TouchPoint One’s Acuity platform. An internet connection and a browser such as Chrome, Edge, or Firefox are required.

Who it's for

Flex is aimed at contact-center organizations that want to focus competitions on operational measures, including sales, attendance, quality, and workforce retention. Its Acuity metrics and integration are strongest for Acuity customers, while support for external data sources and numerous helpdesk platforms broadens its relevance beyond that group. The 100-user minimum makes it better suited to larger workforces than small teams.

Pros and cons

Pros

• Multiple competition formats and scopes: Points, leaderboards, time-based games, duels, and team competitions give managers several ways to organize contests.
• Broad metric choices: Acuity measures, Balanced Score, coaching, audit, ESAT, and external data can support more tailored objectives.
• Less manual contest administration: Automated launches and notifications help keep configured games running without repeated manual starts.
• Unlimited workforce participation: The product supports broad participation even though monthly SaaS fees have a 100-user minimum.

Cons

• High minimum for monthly fees: The 100-user minimum can put Flex out of reach for smaller operations.
• Acuity-centered packaging: Flex is sold within Acuity Plus as an add-on, not as a standalone plan, so buyers must account for the broader platform scope.
• No free plan: Buyers cannot start with a free tier.

Alternatives

• Customer Service Gamification Software is the broader category to browse when comparing contact-center gamification options.
• ZIZO is worth considering for buyers who prefer custom pricing, scaled volume discounts, and multi-year contract options; its stated platform is web.
• Gamifier may fit smaller teams seeking a lower-cost entry point: its Starter plan is $3 a month billed yearly, with a one-user minimum and basic goals, commission tracking, and competitions. It also offers a free trial.
• BoardQ suits buyers focused on leaderboard publishing: its free Basic plan includes up to two leaderboards, real-time updates, themes, custom columns, embedding, and exports.
• MaestroQA is an option for teams that want a free tier for agent runs and Q&A rather than a competition-first platform; its free plan includes 100 Agent Runs per month, unlimited Q&A, and $100 in AI Credits.
• Aspect League is another paid, web-based option.
• OneContact Gamification is another paid, web-based option.
• Centrical may suit organizations evaluating per-user licensing, with cost depending on license type.
• Hoopla offers a free trial and supports Android, iOS, web, and API platforms.

Verdict

Choose A-GAME Flex if you run a sizable contact-center workforce and want configurable, KPI-led competitions tied to Acuity, with automated launches, reporting, and coaching alignment. Look elsewhere if you need a free starting point, a small-team price floor, or a standalone product without Acuity Plus packaging.