Genesys Workforce Engagement Management
7.5#2 in customer service gamification softwareAndroidiOSWebAPI
VisitGenesys Workforce Engagement Management vs TouchPoint One A-GAME Flex
TouchPoint One A-GAME Flex
6.4#10 in customer service gamification softwareFrom $29.23 a monthAndroidiOSWeb
VisitWhat both publish
| Fact | Genesys Workforce Engagement Management | TouchPoint One A-GAME Flex |
|---|---|---|
| Headquarters | Menlo Park, California, United States | Indianapolis, Indiana, United States |
| Purpose | Genesys describes WEM as a suite of AI-powered capabilities for contact centre teams, integrated with its CCaaS solution. | A-GAME Flex is a gamification platform for engaging distributed customer contact workforces with data-driven competitions. |
Genesys Workforce Engagement Management plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 4$240 a month
- Genesys Cloud 2 + Workforce Engagement Management add-on£28
- Genesys Cloud 1 + Workforce Engagement Management add-on£42
- Genesys Cloud CX 3$155
TouchPoint One A-GAME Flex plans
- Acuity Plus (includes A-GAME Flex)$29.23 a month
Pick Genesys Workforce Engagement Management if…
WEM is intended for contact centre agents, supervisors, planners, and managers who need forecasting, scheduling, performance, quality, or reporting capabilities.
Pick TouchPoint One A-GAME Flex if…
A-GAME Flex suits contact-center organizations that want to run agent or team competitions around selected performance measures. It may fit teams using TouchPoint One’s Acuity platform and seeking integrated coaching and reporting.