ZIZO
ZIZO is browser-based call center performance management software built around KPI challenges, live insights, and employee rewards.
What ZIZO is
ZIZO is browser-based call center performance management software built around KPI challenges, live insights, and employee rewards. Leaders can select the KPIs to track and schedule daily, weekly, or monthly challenges. Data may synchronize daily, hourly, or in real time, and historical imports are supported. Real-time dashboards give agents and managers performance views, while team leaderboards can operate at different scopes. Employees can earn XP, coins, zBucks, badges, and levels through challenges and contests, then redeem coins and zBucks in a customizable rewards store. ZIZO connects through API or SFTP to CRMs, dialers, collections platforms, workforce management tools, conversational AI, and compliance or quality systems. Named integrations include Salesforce, HubSpot, Five9, Genesys, Latitude, LiveVox, and CallMiner. It requires no desktop software, download, or installation. The subscription includes dedicated support, account management, updates, and integration health checks. ZIZO describes implementation with discovery, configuration, simulated testing, and launch support, with most integrations taking a few weeks. Pricing is custom, with a one-time onboarding fee and per-user monthly billing.
Good
- Schedules KPI challenges across several time periods
- Provides real-time dashboards for agents and managers
- Includes coins, zBucks, badges, and rewards
- Connects through API or SFTP
- Runs in a browser without installation
Watch out
- Pricing is custom
- Requires a one-time onboarding fee
- Most integrations take a few weeks
Who it suits
It suits call center, HR, operations, customer experience, sales, executive, and finance teams managing performance programs.
Verdict
ZIZO combines measurable challenges, live dashboards, integrations, and rewards for call center programs. Its custom pricing and implementation effort make planning important for organizations considering adoption.
Plans and prices
From ZIZO's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom pricing | Priced on request | All features included · scaled volume discounts · multi-year contract options · custom reporting, SLA agreements, and white-labeling available · One-time onboarding fee plus per-user/month pricing; exact amounts are custom. |
The facts
Each one read from ZIZO's own pages, with the date it was checked.
What it does
- Audience
- The site presents ZIZO for call center leaders, HR and people operations, operations and customer experience teams, sales leaders, executives, and finance teams.checked 4 Oct 2026
- Challenges
- It offers daily, weekly, and monthly challenges tailored to business KPIs.checked 4 Oct 2026
- Dashboards
- Real-time dashboards give agents and managers performance insights.checked 4 Oct 2026
- Data controls
- Customers choose which KPIs to track, and the site says ZIZO supports daily, hourly, or real-time syncs and historical data imports.checked 4 Oct 2026
- Implementation
- ZIZO says most integrations take a few weeks and describes technical discovery, build and configuration, simulated testing, and launch support.checked 4 Oct 2026
- Integrations
- ZIZO connects to CRMs, dialers, collections platforms, workforce management tools, conversational AI tools, and compliance or QA systems through API or SFTP.checked 4 Oct 2026
- Named integrations
- The site lists partners including Salesforce, HubSpot, Five9, Genesys, Latitude, LiveVox, and CallMiner.checked 4 Oct 2026
- Purpose
- ZIZO is call center performance management software that uses gamification and real-time performance insights to improve productivity and reduce attrition.checked 4 Oct 2026
- Rewards
- Employees can earn coins and zBucks to redeem for personalized rewards in a customizable rewards store.checked 4 Oct 2026
- Security
- ZIZO states that it is SOC 2 certified, adheres to GDPR and CCPA standards, does not collect personally identifiable information, and encrypts data transfers end-to-end.checked 4 Oct 2026
- Support
- The subscription includes dedicated support and account management, and ZIZO says it provides ongoing support, updates, and integration health checks after launch.checked 4 Oct 2026
The company
- Headquarters
- Buffalo, New York, United Stateschecked 23 Sep 2026
Where it runs
- Platform access
- ZIZO is browser-accessible and requires no desktop software, downloads, or installations.checked 4 Oct 2026
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