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Vonage Contact Center

Vonage Contact Center is a paid, AI-powered cloud service for customer conversations and agent productivity.

Place
#67 of 122
Score
6.5
Vonage Contact Center's website

What Vonage Contact Center is

Vonage Contact Center is a paid, AI-powered cloud service for customer conversations and agent productivity. It supports inbound calling, outbound dialing, IVR, workforce management, and omnichannel engagement across voice, webchat, SMS, email, and social media. The AI Virtual Agent can handle simple questions and pass more complex issues to a live agent. Conversation Analyzer transcribes, tags, and quality-assures calls, while custom dashboards and wallboards display KPIs in real time. The Priority plan includes IVR, skills-based routing, SLA Optimizer, priority call handling, and personal queues. Premium adds dynamic and multilingual announcements, dynamic routing, queued callbacks, whisper coaching, post-call surveys, and several APIs. Integrations listed include Salesforce, Microsoft Teams, Microsoft Dynamics 365, ServiceNow, and Zendesk. CRM functions can log calls and recordings, show customer information in screen pops, and support click-to-dial or auto-dial. Pricing is on request; the plans page lists no numeric prices and says feature availability can vary by CRM. There is no free plan.

Good

  • Supports voice, webchat, SMS, email, and social media
  • AI Virtual Agent can escalate complex issues to a live agent
  • Conversation Analyzer transcribes and quality-assures calls
  • CRM functions include call logging and screen pops
  • Premium adds queued callbacks and whisper coaching

Watch out

  • No free plan is listed
  • Pricing is available only on request
  • Feature availability can differ by CRM

Who it suits

Vonage Contact Center may suit businesses looking to manage customer conversations across voice and digital channels, with CRM-linked call handling and real-time KPI displays. Buyers can compare Priority and Premium by their listed routing, coaching, and survey features.

Verdict

Vonage Contact Center offers a broad set of contact center capabilities, with Premium adding routing, callback, coaching, and survey functions. Request pricing and check CRM-specific feature availability when comparing plans.

Plans and prices

From Vonage Contact Center's own pricing page, checked 11 Oct 2026.

All about pricing
PlanPriceWhat it gives you
PriorityPriced on requestQuote required · features supported vary by CRM
PremiumPriced on requestQuote required · includes Priority features · features supported vary by CRM

The facts

Each one read from Vonage Contact Center's own pages, with the date it was checked.

What it does

AI
Vonage AI Virtual Agent can automate simple questions and escalate more complex issues to a live agent.checked 11 Oct 2026
Analytics
Conversation Analyzer can transcribe, tag, and quality-assure customer calls, while custom dashboards and wallboards show KPIs in real time.checked 11 Oct 2026
Channels
Its omnichannel capabilities support customer engagement on channels including voice, webchat, SMS, email, and social media.checked 11 Oct 2026
CRM capabilities
The product can log calls and recordings, show customer information in CRM screen pops, and enable click-to-dial or auto-dial from a CRM.checked 11 Oct 2026
Digital channel scope
omnichannelchecked 23 Sep 2026
Higher tier
The Premium plan adds dynamic and multilingual announcements, dynamic routing, queued callback, whisper coaching, post-call surveys, and several APIs.checked 11 Oct 2026
Inbound calling
Yeschecked 23 Sep 2026
Integrations
The integrations page lists Salesforce, Microsoft Teams, Microsoft Dynamics 365, ServiceNow, and Zendesk.checked 11 Oct 2026
IVR builder
Yeschecked 23 Sep 2026
Outbound dialer
Yeschecked 23 Sep 2026
Pricing limit
The plans page provides no numeric prices and says feature availability can differ by CRM.checked 11 Oct 2026
Product
Vonage Contact Center is an AI-powered cloud contact center service designed to improve customer experience and agent productivity.checked 11 Oct 2026
Routing
The Priority plan lists IVR, skills-based routing, SLA Optimizer, priority call handling, and personal queues.checked 11 Oct 2026
Scalability
Vonage describes the contact center platform as cloud-based, built on microservices, and designed for on-demand scalability.checked 11 Oct 2026
Security
Vonage says its compliance certifications are third-party tested and audited, including ISO 27001, PCI-DSS, SOC, HITRUST, and CSA STAR.checked 11 Oct 2026
Support
The contact center plans page directs prospective customers to request a quote and contact Vonage to discuss a suitable solution.checked 11 Oct 2026
Workforce management
Yeschecked 23 Sep 2026

The company

Company
Vonage says it is part of Ericsson and serves more than 100,000 businesses worldwide.checked 11 Oct 2026

Money

Free plan
Nochecked 23 Sep 2026

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