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RingCentral RingCX

RingCentral RingCX is an omnichannel contact center for managing customer interactions with human and AI agents.

Place
#29 of 122
Score
7.5
RingCentral RingCX's website

What RingCentral RingCX is

RingCentral RingCX is an omnichannel contact center for managing customer interactions with human and AI agents. One license includes voice and more than 20 digital channels. Its AIR Pro tools let teams create voice-first AI agents using natural-language prompts and automate tasks across voice, SMS, chat, and social. AVA Agent Assist offers answers during live interactions, while AVA Supervisor Assist provides supervisors with AI insights. Contact center features include inbound calling, outbound dialing, IVR building, workforce management, and campaign dialers for preview, progressive, predictive, and voice-broadcast calling. Reporting includes more than 250 pre-built reports, custom dashboards, call recordings, chat transcripts, and screen recordings. RingCX connects to over 50 tools through open APIs, with listed integrations including Salesforce, Microsoft Dynamics 365, and Calabrio ONE. It requires a RingEX account and is integrated with RingEX in the RingCentral app. The listed starting price is $65/user/mo (annual); there is no free plan.

Good

  • One license includes voice and 20+ digital channels.
  • Offers inbound calling, outbound dialing, and IVR building.
  • Includes workforce management and campaign dialers.
  • Provides 250+ pre-built reports and custom dashboards.

Watch out

  • Requires a RingEX account.
  • Monthly seat minutes have caps, and overages apply.
  • Unused monthly minutes do not roll over.

Who it suits

RingCX suits contact center teams that handle voice and digital interactions and want workforce-management and AI-assistance tools. Teams should be prepared to use it with a RingEX account.

Verdict

RingCX brings voice, digital channels, AI tools, and workforce management into one contact-center product. Consider its RingEX requirement and per-seat minute limits alongside the listed annual starting price.

Plans and prices

From RingCentral RingCX's own pricing page, checked 29 Sep 2026.

All about pricing
PlanPriceWhat it gives you
RingCX$65 a monthUnlimited minutes · voice and 20+ digital channels · core contact center features and AI tools · Monthly pricing starts at $65 per user; the pricing page says annual payment saves up to 15%.

The facts

Each one read from RingCentral RingCX's own pages, with the date it was checked.

What it does

Agent and supervisor assistance
AVA Agent Assist provides in-the-moment answers during live customer interactions, while AVA Supervisor Assist provides AI insights for supervisors.checked 29 Sep 2026
AI agents
AIR Pro lets teams build voice-first AI agents with natural language prompts and automate multi-step tasks across voice, SMS, chat, and social.checked 29 Sep 2026
Analytics
RingCX offers 250+ pre-built reports, custom dashboards, call recordings, chat transcripts, and screen recordings.checked 29 Sep 2026
Availability
RingCentral states that its business continuity discipline supports 99.999% availability.checked 29 Sep 2026
Channels
One license includes voice calls and more than 20 digital channels.checked 29 Sep 2026
Digital channel scope
omnichannelchecked 23 Sep 2026
Inbound calling
Yeschecked 23 Sep 2026
Integrations
RingCentral says RingCX connects to over 50 tools through open APIs; its App Gallery lists integrations including Salesforce, Microsoft Dynamics 365, and Calabrio ONE.checked 29 Sep 2026
IVR builder
Yeschecked 23 Sep 2026
Outbound dialer
Yeschecked 23 Sep 2026
Outbound dialing
Campaign management includes preview, progressive, predictive, and voice broadcast dialers.checked 29 Sep 2026
Product
RingCX is an AI-powered omnichannel contact center for managing human and AI agents and customer interactions.checked 29 Sep 2026
RingEX requirement
RingCX requires a RingEX account, and RingCX and RingEX are integrated in the RingCentral app.checked 29 Sep 2026
Seat limits
Each seat includes 2,000 IVR minutes and 4,000 outbound domestic minutes per month; unused minutes do not roll over and overages apply.checked 29 Sep 2026
Security
RingCX has listed ISO 27001, ISO 27017, ISO 27018, SOC 2, SOC 3, and PCI compliance reports or attestations on RingCentral’s compliance page.checked 29 Sep 2026
Support
RingCentral directs RingCX product support inquiries to its Support Center.checked 29 Sep 2026
Workforce management
Yeschecked 23 Sep 2026

The company

Company
RingCentral was founded in 1999 by Vlad Shmunis and Vlad Vendrow.checked 29 Sep 2026
Founded
1999checked 28 Sep 2026
Headquarters
Belmont, California, United Stateschecked 28 Sep 2026

Money

Free plan
Nochecked 23 Sep 2026

Where it runs

Platforms
The RingCX for Microsoft Dynamics app runs in a browser on Windows or Mac without software installation.checked 29 Sep 2026

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