Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs RingCentral RingCX
RingCentral RingCX
7.5#29 in call center softwareFrom $65 a monthWebAPImacOSWindows
VisitWhat both publish
| Fact | Amazon Connect | RingCentral RingCX |
|---|---|---|
| AI agents | Its AI agents can autonomously resolve requests such as processing returns, updating accounts, and rebooking flights, and can pass interaction context to a human agent when needed. | AIR Pro lets teams build voice-first AI agents with natural language prompts and automate multi-step tasks across voice, SMS, chat, and social. |
| Analytics | The service provides real-time and historical metrics, conversational analytics, and an analytics data lake that supports zero-ETL access to third-party sources. | RingCX offers 250+ pre-built reports, custom dashboards, call recordings, chat transcripts, and screen recordings. |
| Channels | The service supports voice, chat, email, SMS, web, WhatsApp, and Apple Messages, with customer context carried across channels. | One license includes voice calls and more than 20 digital channels. |
| Digital channel scope | omnichannel | omnichannel |
| Founded | 2017 | 1999 |
| Free plan | No | No |
| Headquarters | Seattle, Washington | Belmont, California, United States |
| Inbound calling | Yes | Yes |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | RingCentral says RingCX connects to over 50 tools through open APIs; its App Gallery lists integrations including Salesforce, Microsoft Dynamics 365, and Calabrio ONE. |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Product | Amazon Connect Customer is an agentic AI solution for customer experience that handles proactive outreach, self-service resolution, and agent assistance across channels. | RingCX is an AI-powered omnichannel contact center for managing human and AI agents and customer interactions. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
RingCentral RingCX plans
- RingCX$65 a month
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick RingCentral RingCX if…
RingCX suits contact center teams that handle voice and digital interactions and want workforce-management and AI-assistance tools. Teams should be prepared to use it with a RingEX account.