RingCentral RingCX
7.5#29 in call center softwareFrom $65 a monthWebAPImacOSWindows
VisitRingCentral RingCX vs VICIdial
What both publish
| Fact | RingCentral RingCX | VICIdial |
|---|---|---|
| Digital channel scope | omnichannel | voice_plus_digital |
| Free plan | No | Yes |
| Headquarters | Belmont, California, United States | St. Petersburg, Florida, United States |
| Inbound calling | Yes | Yes |
| Integrations | RingCentral says RingCX connects to over 50 tools through open APIs; its App Gallery lists integrations including Salesforce, Microsoft Dynamics 365, and Calabrio ONE. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Product | RingCX is an AI-powered omnichannel contact center for managing human and AI agents and customer interactions. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
RingCentral RingCX plans
- RingCX$65 a month
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick RingCentral RingCX if…
RingCX suits contact center teams that handle voice and digital interactions and want workforce-management and AI-assistance tools. Teams should be prepared to use it with a RingEX account.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.