Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitGenesys Cloud CX vs RingCentral RingCX
RingCentral RingCX
7.5#29 in call center softwareFrom $65 a monthWebAPImacOSWindows
VisitWhat both publish
| Fact | Genesys Cloud CX | RingCentral RingCX |
|---|---|---|
| Founded | Gartner lists Genesys as founded in 1990. | 1999 |
| Free plan | No | No |
| Headquarters | Menlo Park, California, United States | Belmont, California, United States |
| Integrations | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. | RingCentral says RingCX connects to over 50 tools through open APIs; its App Gallery lists integrations including Salesforce, Microsoft Dynamics 365, and Calabrio ONE. |
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
RingCentral RingCX plans
- RingCX$65 a month
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
Pick RingCentral RingCX if…
RingCX suits contact center teams that handle voice and digital interactions and want workforce-management and AI-assistance tools. Teams should be prepared to use it with a RingEX account.