18.4
Jira is a project management tool for teams that need to plan, organize and track work.
Free planAndroidiOSWeb
Best Customer Self-Service Software in 2026
Giving customers ways to find answers or complete support tasks on their own can shape how they experience service. Compare automated resolution, customer portals, embedded widgets, and guided workflows to assess how help can be delivered. Knowledge sources and supported languages are additional considerations, while workflow limits, free plans, and paid-from pricing help frame practical fit. Whatfix, Freshdesk, and…
28.0
Genesys Cloud CX is a contact-center platform for teams handling voice and digital customer service.
AndroidiOSWeb
38.0
AndroidiOSWeb
- 4
InvGate Service Desk
AndroidiOSWebAPI7.9From $500 a year - 5
Zendesk Guide
Zendesk Guide is a paid web knowledge-base product for publishing help-center articles to internal and external audiences.
AndroidiOSWebAPI7.9From $19 a month - 6
Whatfix
Whatfix is an enterprise digital adoption platform for helping organizations and users get more value from their software.
Free planAndroidiOSWebAPI7.8Free plan - 7
Intercom
Intercom is a customer messaging and support platform for businesses serving customers through a website, app, or product experience.
AndroidiOSWeb7.7From $19 a month - 8
Microsoft Dynamics 365 Sales
AndroidiOSWebAPI7.6 - 9
Oracle Service
Oracle Service is paid, web-based software for enterprise service request management.
AndroidiOSWebAPI7.5From $70 a month - 10
Re:amaze
Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses.
AndroidiOSWebAPI7.5From $29 a month - 11
Freshdesk
Freshdesk is customer service software for organizing support requests and conversations across email, web forms, chat, social networks, and messaging channels.
Free planAPI7.4From $19 a month - 12
Help Scout
Help Scout is customer support software that brings email, SMS, social, chat, and voice into a shared Inbox.
Free planAPI7.2From $25 a month - 13
Gorgias
Gorgias is a helpdesk designed for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together.
AndroidiOSWebAPI7.1 - 14
Capacity
AndroidiOSWebAPI7.0 - 15
Kustomer
Kustomer is an AI-native customer experience platform for managing customer relationships and service interactions.
AndroidiOSWebAPI6.8 - 16
LiveAgent
LiveAgent is a customer-support platform that brings communication channels into one dashboard or inbox.
API6.8From $15 a month - 17
Ada
Ada is an agentic customer experience platform that provides AI customer service agents.
AndroidiOSWebAPI6.7 - 18
HubSpot Live Chat
Free planAndroidiOSWeb6.7Free plan - 19
Mavenoid
Mavenoid is an AI product support platform for companies that make products and devices.
AndroidiOSWebAPI6.7 - 20
Zoho Desk
Free planAPI6.6From ₹420 a month - 21
Kore.ai
WebAPISelf-hosted6.5 - 22
Pega Customer Service
Pega Customer Service is an omnichannel digital engagement solution for enterprises.
AndroidiOSWebAPI6.5 - 23
Helpshift
Helpshift combines technology, AI, and human services for gaming studios working across support, engagement, trust and safety, and community.
AndroidiOSWebAPI6.3 - 24
LivePerson Conversational Cloud
LivePerson Conversational Cloud is a web-based platform for managing customer conversations across voice and messaging.
Web6.1 - 25
SAP Commerce Cloud
WebAPI6.1