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Best Customer Self-Service Software in 2026

Updated

43 customer self-service software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.

43ranked
0free plans on this page
€89/molowest paid tier
4 Oct 2026last checked
  1. 26

    Aisera Customer Service

    5.6
    Web
    Customer portal
    Yes
    Embedded widget
    Yes
    Guided workflows
    Yes
    Automated resolution
    Yes
    RecognisedDocumentedFree planPlatforms
    About Aisera Customer ServiceVisit site
  2. 27

    Capacity

    5.6
    Free plan
    No
    RecognisedDocumentedFree planPlatforms
    About CapacityVisit site
  3. 28

    Dixa

    5.6
    api
    Free plan
    No
    RecognisedDocumentedFree planPlatforms
    €89/mofirst paid tier About DixaVisit site
  4. 29

    Kore.ai

    5.6
    Web
    RecognisedDocumentedFree planPlatforms
    About Kore.aiVisit site
  5. 30

    Oracle Service

    5.6
    Web
    Customer portal
    Yes
    RecognisedDocumentedFree planPlatforms
    About Oracle ServiceVisit site
  6. 31

    Pypestream

    5.6
    Web
    RecognisedDocumentedFree planPlatforms
    About PypestreamVisit site
  7. 32

    Gladly

    5.5
    api
    RecognisedDocumentedFree planPlatforms
    About GladlyVisit site
  8. 33

    Gorgias

    5.5
    api
    Free plan
    No
    Customer portal
    Yes
    RecognisedDocumentedFree planPlatforms
    About GorgiasVisit site
  9. 34

    Mavenoid

    5.5
    WebiOSAndroid
    RecognisedDocumentedFree planPlatforms
    About MavenoidVisit site
  10. 35

    Mosaic AI Self-Service

    5.5
    Web
    Customer portal
    Yes
    Guided workflows
    Yes
    Automated resolution
    Yes
    RecognisedDocumentedFree planPlatforms
    About Mosaic AI Self-ServiceVisit site
  11. 36

    DoReply

    5.4
    Web
    Free plan
    No
    Embedded widget
    Yes
    Guided workflows
    Yes
    Automated resolution
    Yes
    RecognisedDocumentedFree planPlatforms
    About DoReplyVisit site
  12. 37

    eGain SelfService+AI

    5.4
    Web
    Free plan
    No
    Customer portal
    Yes
    Embedded widget
    Yes
    Guided workflows
    Yes
    RecognisedDocumentedFree planPlatforms
    About eGain SelfService+AIVisit site
  13. 38

    Unthread

    5.4
    Web
    Free plan
    No
    Customer portal
    Yes
    Embedded widget
    Yes
    Guided workflows
    Yes
    Automated resolution
    Yes
    RecognisedDocumentedFree planPlatforms
    About UnthreadVisit site
  14. 39

    Helpshift

    5.3
    api
    RecognisedDocumentedFree planPlatforms
    About HelpshiftVisit site
  15. 40

    Kapture Self-Serve

    5.3
    Web
    Free plan
    No
    Guided workflows
    Yes
    Automated resolution
    Yes
    RecognisedDocumentedFree planPlatforms
    About Kapture Self-ServeVisit site
  16. 41

    Pega Customer Service

    5.3
    api
    RecognisedDocumentedFree planPlatforms
    About Pega Customer ServiceVisit site
  17. 42

    Decagon

    5.2
    Web
    RecognisedDocumentedFree planPlatforms
    About DecagonVisit site
  18. 43

    Sierra

    4.9
    Web
    Free plan
    No
    RecognisedDocumentedFree planPlatforms
    About SierraVisit site

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